Job Description:
• Design and execute regional operating strategies that support new market launches, partner expansions, and evolving clinical offerings
• Build scalable frameworks for workforce planning, capacity modeling, and service coverage across dynamic geographies
• Continuously refine market plans in response to changes in demand, partner priorities, patient mix, and clinical protocols
• Act as the single threaded owner for operational performance in assigned markets
• Partner with Sales and Partnerships to support market entry, payer launches, and expansion into new territories
• Translate commercial commitments into executable operational plans with clear staffing, scheduling, and cost assumptions
• Evaluate market readiness, identify constraints, and recommend tradeoffs to enable fast and sustainable growth
• Develop and maintain optimized schedules for mobile clinicians based on forecasted demand, geography, and partner requirements
• Collaborate closely with Clinical Managers to incorporate availability, training levels, licensure, and cultural considerations
• Identify gaps between forecasted and actual demand and drive iterative improvements to scheduling and capacity models
• Monitor market level performance against clinical, financial, and partner KPIs using tools such as Looker, BigQuery, Kibana, SQL, Python, and Excel
• Diagnose operational bottlenecks and performance gaps and develop data backed recommendations to improve efficiency and reliability
• Partner with Clinical and Operations leaders to set annual goals and roadmap initiatives required to hit them
• Lead ad hoc analyses and special projects tied to growth, efficiency, and scale such as logistics optimization, new service pilots, and partner specific requests
• Support product development by translating operational needs into clear requirements and testable hypotheses
• Balance multiple high impact initiatives while maintaining day to day operational ownership
Requirements:
• 3+ years of experience in strategy and operations, management consulting, analytics, marketplace operations, or similar roles
• Owned ambiguous problems end to end, translating high level goals into structured plans, operating models, and measurable outcomes
• Built models or frameworks for capacity planning, workforce optimization, territory planning, or supply and demand balancing
• Worked cross functionally with Sales, Operations, Product, Data, and external stakeholders to drive execution
• Operated effectively in fast paced, high growth environments with shifting priorities and incomplete information
• Experience at a pre IPO or high growth company, particularly in Series A through Series D environments
• Background in management consulting or growth strategy, with strong comfort structuring unstructured problems
• Experience supporting new market launches or geographic expansion, such as new city or territory rollouts
• Strong data fluency, including hands on experience with SQL, Looker, BigQuery, Python, Excel, or similar tools
• Familiarity with healthcare or healthcare data, such as claims, clinical workflows, or regulated data environments, though not required
• Experience in operationally complex or marketplace businesses, such as logistics, last mile delivery, or field based operations
Benefits:
• Meaningful pre IPO equity
• Medical, dental, and vision plans 100% paid for you and your dependents
• Flexible PTO and 10 or more paid holidays per year
• 401(k) with company match
• 16 week parental leave for birthing parents and 8 weeks for all other parents
• Annual professional development stipend