Job Description:
• Manage and coach a team of Technical Consultants, ensuring consistent delivery, customer satisfaction, and ongoing career development
• Own hiring, onboarding, and performance management for your team, fostering a high-performance and inclusive team culture
• Oversee execution of activation and expansion engagements - ensuring your team adheres to best practices and delivers outcomes aligned to Ramp’s goals
• Serve as a player-coach by continuing to own select customer engagements while driving enablement, quality, and accountability across your team
• Act as a point of escalation for technical blockers or ambiguous project challenges; help ICs navigate customer friction and internal alignment issues
• Partner cross-functionally with Post Sales Teams, Product, Engineering, and CX teams to align on roadmap, feedback loops, and capacity planning
• Drive operational rigor through forecast planning, workload balancing, and continuous process improvement
• Lead internal initiatives to scale technical consulting capabilities, improve playbooks, and build repeatable success across the org
• Make judgment calls in ambiguous situations where no process or precedent exists and help others learn to do the same
• Translate broader org strategy into tactical execution through clear prioritization, communication, and enablement
Requirements:
• 5+ years of experience in solutions management, technical consulting, customer success, or implementation leadership
• 2-3 years of experience managing individual contributors and owning team outcomes
• Proven success in balancing hands-on project work with people leadership and internal operations
• Deep understanding of ERP systems (e.g. NetSuite, Sage Intacct, Microsoft Dynamics), APIs, and finance/accounting workflows
• Ability to assess and guide technical solution design and bring clarity to ambiguity
• Strong people management and coaching skills, with experience developing ICs and driving accountability
• Cross-functional collaboration experience with Post Sales Teams, Product, Engineering, Sales, and CX
• Exceptional communication skills
• Bias toward action, ownership, and continuous improvement in a high-growth, fast-changing environment
Benefits:
• 100% medical, dental & vision insurance coverage for you
• Partially covered for your dependents
• One Medical annual membership
• 401k (including employer match on contributions made while employed by Ramp)
• Flexible PTO
• Fertility HRA (up to $5,000 per year)
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support to NYC or SF (as needed)
• Pet insurance
• Offers Equity
• Offers Commission
Apply Now
Apply Now