JOB DESCRIPTION –Manager,Product Analytics and Experimentation
Location:Oregon - Hybrid, New Mexico - Hybrid, Idaho - Hybrid, Arizona - Hybrid
Division:Global Product Analytics and Insights
Line Manager:Sr Director, Global Product, Analytics, and Insights
Contract Terms:Full-time/Regular
The Global Product Analytics and InsightsTeam at Ticketmaster is a highly skilled and collaborative team that identifies opportunities for improvements to product features and drives overall revenue by innovating new ways to look at data and providing analysis and insights.
We are looking for a hands-on, technically fluent Experimentation Lead with deep e-commerce experience to drive our product experimentation strategy across all product areas. This role sits at the intersection of product, engineering, and data, ensuring that our teams can launch statistically sound, scalable experiments and build a culture of test and learn at speed.
Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:
HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
WEALTH: 401(k) program with company match, Stock Program Reimbursement
FAMILY: New parent programs & support including caregiver leave and infertility support
CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
OTHERS: Volunteer time off, crowdfunding network
Collaborate with cross-functional teams to define and measure key digital metrics aligned with business objectives.
Utilize data analysis to uncover trends, patterns, and opportunities, providing actionable insights to inform product strategy.
Utilize A/B testing to uncover behavioral patterns, optimize user flows, and deliver actionable insights that shape product strategy and roadmap prioritization.
Work closely with engineering partners to establish and govern feature flag frameworks, and data instrumentation standards that support experimentation.
Build strong relationships with product managers, analysts, and technical stakeholders to foster a culture of data-informed decision-making and continuous learning.
Partner with analytics and research teams to triangulate quantitative and qualitative insights, enriching our understanding of customer behavior and surfacing new growth opportunities.
Build test variations using JavaScript, HTML, and CSS without requiring developer support on every idea
Strong understanding of A/B and multivariate test design, execution, and analysis across web and mobile e-commerce environments.
Working knowledge of feature flag systems and experimentation platforms such as Monetate, Optimizely or similar.
Experience partnering with engineering teams to implement flag-based testing, and scale experimentation infrastructure.
Proficiency in SQL and familiarity with large-scale data environments (e.g., Google BigQuery).
Experience with digital analytics platforms such as Google Analytics, Contentsquare, or other analytics tools to supplement experimentation analysis.
Working knowledge of dashboarding tools such as Looker Studio, Tableau, or Domo to visualize experiment results and business impact.
Excellent communication and presentation skills — able to translate complex test results into clear, engaging narratives for technical and non-technical audiences.
Ability to manage multiple concurrent experiments, balancing statistical rigor with business urgency.
Advanced Microsoft Excel skills, including the ability to build and automate dynamic models for reporting and forecasting.
Ability to partner with stakeholders understand their use case, develop analytical frameworks, and provide data driven strategic business insight
Ability to build rapport and trust with diverse team members.
Openness to diverse perspectives and ideas.
Identifies and focuses on high-impact tasks and goals.
Manages time effectively to meet deadlines and commitments.
Flexibility to adjust to changing priorities or environments is essential.
Resilience in the face of setbacks or obstacles is important.
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you are passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It is talent that matters to us, and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified people available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
Originally posted on Himalayas
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