Job Description:
• Manage the day-to-day intake/outtake workflow for plan document work, including triage, prioritization, assignment, and meeting turnaround time expectations
• Lead and coach a team responsible for intake/outtake processing, training support, and quality checks
• Establish and maintain QA controls (checklists, peer reviews, spot audits), track defects/rework, and drive corrective actions
• Design and deliver onboarding and recurring training to improve drafting consistency, accuracy, and compliance with standards
• Monitor workload, capacity, and backlog health; adjust staffing and priorities to hit service targets
• Partner with cross-functional stakeholders to clarify requirements, manage changes, and communicate status, risks, and escalations
• Maintain team documentation and knowledge management (SOPs, job aids, templates), keeping materials current and easy to use
• Identify process improvement opportunities and implement practical changes that reduce rework and increase throughput
Requirements:
• 5+ years of experience in operations, workflow management, or document production within a regulated healthcare environment
• 3–5 years of people leadership experience in a healthcare environment, including coaching and performance management
• Demonstrated experience building or delivering training (onboarding, job aids, process updates) to improve consistency and proficiency
• Demonstrated experience executing or managing quality assurance processes (audits/reviews, defect tracking, corrective actions, continuous improvement)
• Strong operational judgment and prioritization skills in a high-volume, deadline-driven environment
• Ability to translate requirements into clear, repeatable processes and documentation (SOPs, checklists, templates)
• Strong communication skills for stakeholder updates, escalations, and cross-functional coordination
• Proficiency with common productivity tools (e.g., Excel, SharePoint/Teams or similar collaboration tools)
Benefits:
• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings
• Tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access