Job Description:
We're seeking a highly skilled and motivated Associate Software Support Engineer to join our End User Computing team in Chicago, IL. As a key member of our team, you will provide top-notch support and maintenance for our Echo core applications, ensuring seamless user experiences and resolving technical issues with ease.
Key Responsibilities:
- Deliver advanced application support to end users, prioritizing and resolving technical issues in a timely and efficient manner
- Collaborate with cross-functional teams, including technical and business stakeholders, to identify and implement process improvements and automation opportunities
- Develop and maintain comprehensive Knowledge Base articles to document problems and solutions, ensuring knowledge sharing and continuous learning
- Participate in on-call rotations to provide 24x7 support, demonstrating a commitment to exceptional customer service and issue resolution
- Work closely with infrastructure and development teams to gain a deep understanding of application design and functionality
Requirements:
- 3+ years of prior application support experience, with a strong focus on customer service and technical troubleshooting
- Excellent problem-solving skills, with the ability to analyze complex issues and develop effective solutions
- Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
- Self-motivated and team-oriented, with a strong work ethic and commitment to delivering high-quality results
- Bachelor's Degree in Computer Science, Engineering, or a related field (preferred but not required)
- Experience working with DBMS, HTTP requests, and API tools (e.g., Postman) is a plus
What We Offer:
- Competitive salary range: $64,200.00 - $79,250.00 - $94,350.00
- Eligibility for a performance-based bonus
- Comprehensive benefits package and opportunities for career growth and development
- A dynamic and supportive work environment with a team of experienced professionals
How to Apply:
If you're a motivated and talented individual with a passion for software support and customer service, please submit your application today. We can't wait to hear from you!
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