Experienced Customer Support Agent - Remote Tele-Recruiting for arenaflex Blood Donor Program
**Job Description:**
About arenaflex
arenaflex is a leading organization dedicated to providing life-saving blood products to those in need. As a trusted partner in the healthcare industry, we strive to create a culture of excellence, innovation, and compassion. Our team of dedicated professionals is committed to making a difference in the lives of patients and donors alike.
Job Summary
We are seeking an experienced Customer Support Agent to join our remote team as a Tele-Recruiter for our Blood Donor Program. As a key member of our team, you will be responsible for contacting blood donors by telephone to recruit for blood donation, scheduling appointments, and providing exceptional customer service. If you are a motivated and results-driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities
As a Customer Support Agent - Tele-Recruiter, you will:
- Perform a variety of tele-recruiting functions in support of the defined goals for the Division, including contacting blood donors by telephone using a dialer system to recruit for blood donation.
- Use information from multiple computer systems simultaneously to target appropriate blood drives for donors, update donor records as needed, and record outcomes of calls.
- Schedule appointments while providing positive service experience to maximize donor show rates.
- Follow a process and appropriate scripting for conducting a call with a donor to ensure a consistent donor experience.
- Maintain daily production standards, including phone calls and appointments per hour, to meet established collection goals.
- Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
- Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations, and to ensure sufficient donor availability.
- May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.
- Respond to or transfer inbound calls to the appropriate party.
- Perform other related duties as assigned.
Qualifications
To be successful in this role, you will need:
- A high school diploma or equivalent.
- Minimum one year of telemarketing, customer service, or call center experience.
- Proficiency in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs.
- Excellent customer service and problem-solving skills.
- Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center.
Vaccination Requirement
As a condition of employment, all new hires must be vaccinated against COVID-19. This means that all individuals working for arenaflex must be fully vaccinated against COVID-19 by the start of their employment or have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination.
Training Schedule
Our training program is designed to ensure your success in this role. The training schedule is as follows:
- Week 1: In-house training (Monday to Friday, 7:45 am to 4:30 pm, and 10:00 am to 6:30 pm).
- Week 2: Remote learning (Monday to Friday, 10:00 am to 6:30 pm).
- Week 3: Continued remote learning (Monday to Thursday, 10:00 am to 6:30 pm) and production (Friday).
- After 3 weeks of training, you will work a full-time schedule (Sunday to Thursday, 11:30 am to 8:00 pm, and Monday to Thursday, 12:00 pm to 8:30 pm).
Career Growth Opportunities and Learning Benefits
As a member of our team, you will have access to ongoing training and development opportunities to help you grow in your career. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about making a difference in the lives of patients and donors, and we strive to create a culture of excellence, innovation, and compassion.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- A comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) matching.
- Paid time off.
- Opportunities for career growth and development.
How to Apply
If you are a motivated and results-driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application through our website.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity.
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