IT / Desktop / Service Desk / Help Desk Support
Title
: IT / Desktop / Service Desk / Help Desk Support
Position: Contract W2
Job Description:
• Software installation.
• Troubleshoot, repair, and maintain software applications & infrastructure.
• Escalation from helpdesk for application support including in-house, 3rd party applications and market data applications.
• Provide support for operating system drivers, software and firmware.
• Provide support to users for home connection and work-from-home set up – Morgan Stanley laptop or personal laptop + virtual machine.
• Ensure that Morgan Stanley policies and procedures are followed, communicated, and adhered to.
• Create and maintain support documentation.
• Interacting with other support groups (local and global) within the firm across multiple platforms.
• Record and manage all incidents and requests in ticket‑tracking system.
• Proactively inform management of trends, significant problems and expected delays.
• On‑call – Participate in rotating schedule providing after‑hours and weekend support.
• Take initiative to stay current on technology and participate in training programs.
• Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Skype, Symphony, Jive, etc.
Seniority Level
• Associate
Employment Type
• Contract
Job Function
• Information Technology
Industries
• Information Services
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