Overview:
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:
- Monitor network systems, servers, and telecommunications infrastructure 24/7.
- Detect, diagnose, and resolve network incidents and service interruptions.
- Escalate complex issues to Tier II/III support or relevant departments.
- Document incidents, actions taken, and resolutions in a ticketing system.
- Perform routine maintenance tasks, including updates and system checks.
- Communicate with internal teams and external vendors for issue resolution.
- Follow standard operating procedures (SOPs) and contribute to their improvement.
- Support configuration, deployment, and maintenance of network devices.
Qualifications:
- BS in Engineering, Computer Science or Information Technology or equivalent certification and/or experience
- 5+ years of experience in network/system monitoring or IT support.
- Cisco certification is a must, preferably CCNP. More advanced certification and/or security specialization are a plus.
- Experience with monitoring tools (e.g., SolarWinds, Nagios, Zabbix).
- Strong problem-solving and analytical skills.
- Excellent communication and documentation skills.
- Experience in working within SLA and incident management frameworks
- Willingness to work in shifts, including nights, weekends, and holidays.
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***