Aviva Canada is a leading property and casualty insurance group looking for Intermediate Auto Claims Advisors to join their Auto Claims team. The role involves guiding customers through the claims process, providing exceptional customer service, and conducting investigations to determine the best course of action for claims.
Responsibilities
- Guide customers through the claims process by investigating their auto collision claim and looking after their needs
- Comply to company and industry regulatory practices, delivering best practice methods and taking responsibility for your customers and claims outcomes
- Work autonomously in a digital environment
- Actively participate in ongoing training to keep up to date with best practices in claims handling
- Contribute to special projects and provide feedback to support Aviva’s ongoing initiatives to provide the outstanding customer experience
Skills
- Excellent oral and written communication skills
- Ability to work in a digital environment and undertaking online tasks
- Genuine curiosity and inquisitive approach to making improvements to processes to create a positive customer experience
- Ability to work within and positively add to our organizational culture and values
- 1- 2 years Auto Claims Adjusting experience is an asset
- 1-2 years' experience in a Call Center Environment is an asset
Benefits
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Outstanding Career Development opportunities.
- We’ll support your professional development education.
- Competitive vacation package with the option to purchase 5 extra days off per year.
- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion.
- Corporate wellness programs to support our employees’ physical and mental health.
- Hybrid flexible work model.
Company Overview
- Aviva Canada Inc. is a Canadian property and casualty insurance company and a wholly owned subsidiary of the UK-based Aviva plc. It is a sub-organization of Aviva Group. It was founded in 1835, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is https://www.avivacanada.com/.