DocNetwork is a company that provides innovative health and safety solutions through its CampDoc and SchoolDoc platforms. They are seeking a passionate Implementation Specialist to join their Client Success Team, where the role involves managing a portfolio of clients and ensuring a smooth implementation process for custom solutions.
Responsibilities
- Work collaboratively with your Client Success Manager and Lead to support a portfolio of 120+ accounts
- Manage the annual account review process, ensuring timely and accurate configuration
- Interpret information supplied by clients to design customized solutions that support their administrative needs and enhance user experience
- Guide clients through the setup and review process with clear communication and virtual support
- Build meaningful connections with clients by communicating proactively throughout the review process with clarity and kindness
- Configure and implement client accounts within our application based on their business needs and usage patterns
- Become a subject matter expert on the platform's functionality, configuration options, and best practices to support optimal client setup
- Advise clients as a trusted consultant on how to effectively design and optimize their account
- Collaborate within your pod and internal teams to find solutions that drive retention and growth
- Collect and share client feedback to inform strategic and continuous product improvements
- Foster a collaborative and inclusive work environment that supports teamwork and innovation
- Support the broader Client Experience team by flexing across Client Success, Customer Support, and Training as needed, including assisting with support emails/calls during the peak season (summer)
Skills
- Experience configuring SaaS products or working with web-based tools that require understanding of logic-based workflows, settings, or data structures
- Excellent organizational and time management skills. Proven ability to manage multiple client projects simultaneously and meet competing deadlines
- Strong communication and consultative skills
- Proficient in MS Excel and Google Sheets
- A problem-solving mindset with a proactive approach to client engagement
- Ability to maintain a high level of attention to detail while working on multiple customized accounts at once
- Tech-savvy with the appetite and aptitude to become an expert in our platform
- Adaptability and comfort in fast-paced, evolving environments
- Experience in an implementation, consulting, or account management role preferred
Benefits
- Medical, Dental, Vision, Life, & Pet
- Flex PTO
- 401k with company match
- Remote Work options
- Flex Schedules
- Professional Development and Wellness Budgets
- Volunteer Time Off
- And much more!
Company Overview
DocNetwork is a leading electronic health record system for camps, child care and schools. It was founded in 2009, and is headquartered in Ann Arbor, Michigan, USA, with a workforce of 11-50 employees. Its website is http://www.docnetwork.org.
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