Job Description
Overview
Join our innovative healthcare SaaS platform as we expand our AI-supported engagement workflows across patient communication touchpoints in the senior care industry. We are looking for a senior product leader to enhance and formalize our conversational product infrastructure during our national scaling phase. This role is crucial for evolving our healthcare messaging architecture, ensuring it's scalable, well-documented, and compliant with regulatory considerations.
Responsibilities
• Lead the architectural development of conversational workflows
• Define the cadence for messaging and build engagement frameworks
• Establish design standards for escalation and alert systems
• Formalize consent and communication logic
• Develop AI usage guardrails and governance practices
• Create and manage documentation and processes for change management
• Collaborate with external compliance and legal partners
Qualifications
• Over 5 years of experience in product leadership
• Proven experience in building healthcare messaging systems or regulated conversational systems
• Background in HIPAA-regulated SaaS environments
• Knowledge of compliance considerations in automated communication
• Strong analytical thinker with excellent operational discipline
This is an exciting opportunity to play a pivotal role in advancing our healthcare conversational systems, ensuring they meet both our growth ambitions and regulatory standards.