Description:
Lead our customer success function and ensure our clients achieve maximum value from their GRS Guardian telematics investment. Drive customer retention, expansion, and advocacy as we scale.
Key Responsibilities:
- Develop and execute customer success strategy and processes
- Build and lead a high-performing customer success team
- Own customer onboarding, adoption, and expansion processes
- Monitor customer health metrics and proactively address churn risks
- Collaborate with sales team on account expansion opportunities
- Develop customer training programs and success resources
- Manage escalations and coordinate with recovery agents for theft incidents
- Drive product feedback loop with development team
- Establish customer advisory board and advocacy programs
Requirements:
- 5+ years customer success or account management experience, preferably in SaaS/technology
- Proven track record of building customer success functions from scratch
- Experience with telematics, fleet management, or automotive industry preferred
- Strong analytical skills and experience with customer success metrics
- Excellent leadership and team-building capabilities
- Outstanding communication and presentation skills
- Experience with CRM and customer success platforms
- Bachelor's degree in business or related field
What We Offer:
- Competitive salary plus equity in a fast-growing company
- Opportunity to build and lead a critical function
- Work with cutting-edge telematics technology
- Direct impact on business growth and customer satisfaction
Salary: £55,000 - £60,000