The Hartford is an insurance company committed to making a difference and helping customers achieve their goals. They are seeking a General Liability Associate Claims Representative to investigate and manage claim files, ensuring exceptional customer service and support for individuals and businesses after a claim.
Responsibilities
- Utilize active listening and critical thinking skills to quickly analyze customer needs
- Leverage knowledge and resources to provide the appropriate solutions to requests
- Take ownership to ensure that we go above and beyond in providing customer service
- Utilize every touch point as an opportunity to build value and The Hartford brand
- Commit to learning and developing
- Develop an in depth understanding of Hartford products and business lines
- Act as a liaison with other departments to resolve problems
- Secure essential facts about losses
- Negotiate settlements
- Interpret, understand and explain coverage to policyholders
- Efficiently update and move files to closure
- Manage pending claims to meet company quality criteria
- Ensure payments are processed timely as needed or input payments within authority
- Special assignments or projects as assigned
- May be required to assist in catastrophe situations
- Develop proficiency and capabilities expected during new hire ramp-up period
- Must demonstrate strong customer service focus
- Ability to operate, lead and coach within The Hartford Way management system
Skills
- High School Diploma required; college degree preferred
- Minimum of 1 year of related customer service experience or applicable insurance experience
- Excellent oral, written and interpersonal communication
- Demonstrated capacity to multi-task in a structured work environment
- Ability to utilize multiple systems to handle/process claims
- Problem solving and critical thinking skills are a must
- Strong attention to detail
- As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office
- Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training
Benefits
- Short-term or annual bonuses
- Long-term incentives
- On-the-spot recognition
Company Overview
- The Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds. It was founded in 1810, and is headquartered in Hartford, Connecticut, USA, with a workforce of 10001+ employees. Its website is http://www.thehartford.com.