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Description:  Handle high amounts of incoming calls  Produce sales leads  Identify and evaluate customers needs to deliver satisfaction  Build sustainable relationships of trust through open and interactive discussion  Provide accurate, valid and comprehensive information by using the right methods/tools  Reach personal/customer service team sales targets and call handling quotas  Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution  Keep records of customer interactions, process customer accounts, and file documents  Follow communication procedures, guidelines, and policies  Go the extra mile to engage customers Requirements:  Some proven customer support experience or experience as a client service representative  Track record of not just reaching, but exceeding quota requirements  Strong phone administration skills and active listening capabilities  Experience with CRM systems and practices  Customer... orientation and capacity to adapt/respond to different types of characters  Exceptional communication and presentation skills  Ability to multi-task, prioritize, and control time effectively  High school degree Benefits Apply Job!Â
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