At arenaflex, we're on a mission to revolutionize the way sales teams operate in the field. As a leading provider of fully integrated field sales management platforms, we're committed to delivering innovative solutions that transform the industry. We're now seeking an exceptional Technical Customer Support Specialist to join our team and help us achieve our goals.
**About arenaflex**
arenaflex is a high-growth SaaS company that's rapidly expanding its presence in the field sales management space. With a strong focus on employee satisfaction and growth, we offer a dynamic work environment that's perfect for talented individuals who are passionate about delivering exceptional customer experiences. Our HQ is located in Lehi, Utah, with a new location near Austin, Texas, and we're proud to have a team of over 100 employees who share our vision.
**The Role**
As a Technical Customer Support Specialist at arenaflex, you'll be the go-to problem solver for our clients, resolving phone, email, and chat support tickets, reporting bugs, and collaborating with other departments to create the best customer experience possible. You'll be at the center of all the action, working closely with our clients to understand their needs and delivering tailored solutions that meet their expectations.
**Key Responsibilities**
* Resolve phone, email, and chat support tickets in a timely and professional manner
* Collaborate with other departments to identify and report bugs, and implement fixes
* Provide technical support and guidance to clients on our field sales management platform
* Develop and maintain knowledge of our platform and its features
* Work closely with clients to understand their needs and deliver tailored solutions
* Participate in ongoing training and professional development to stay up-to-date with industry trends and best practices
**Essential Qualifications**
* Technical proficiency with iOS, Android, and web applications
* Experience in technical support or a help desk environment (SaaS experience a plus)
* Strong problem-solving skills and ability to troubleshoot complex software issues
* Excellent communication skills, with the ability to communicate technical information to non-technical clients
* Eye for detail and strong team spirit, with the ability to work independently and collaboratively
* Natural sense of empathy and patience to help users of all technical levels resolve their issues
* Fun to be around, with a positive attitude and a passion for delivering exceptional customer experiences
**Preferred Qualifications**
* Previous experience in the door-to-door sales industry (insider knowledge of our clients a plus)
* Prior experience in customer-facing roles like call centers, help desks, or tech support
* Creative problem-solving skills and a knack for thinking outside the box
* Interest in continuous learning and professional development
**Benefits**
* 10 paid holidays
* 20 days of PTO
* 401(k) 100% matching up to 4% of salary (vesting is immediate)
* Company phone plan covering service for employee and spouse/child
* Fully stocked break room and weekly catered lunches at HQ
* Corporate passes
* Women's group
**Work Environment and Culture**
At arenaflex, we're committed to creating a dynamic and inclusive work environment that's perfect for talented individuals who are passionate about delivering exceptional customer experiences. We offer a range of benefits and perks that support our employees' physical, emotional, and financial well-being, including:
* Flexible work arrangements, including remote work options
* Ongoing training and professional development opportunities
* Collaborative and supportive team environment
* Recognition and rewards for outstanding performance
* Opportunities for career growth and advancement
**Compensation and Perks**
We offer a competitive salary and benefits package, including:
* Competitive base salary
* Bonus structure based on performance
* Comprehensive benefits package, including medical, dental, and vision coverage
* 401(k) matching program
* Flexible work arrangements, including remote work options
* Ongoing training and professional development opportunities
* Collaborative and supportive team environment
* Recognition and rewards for outstanding performance
* Opportunities for career growth and advancement
**How to Apply**
If you're a talented Technical Customer Support Specialist who is passionate about delivering exceptional customer experiences, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.