Introduction to arenaflex
arenaflex is a pioneering tech company that empowers teams to manage projects, automate workflows, and rapidly build new secure solutions using simple no-code tools. As a revolutionary force in the industry, we're committed to changing the way the world works. Our mission is to transform work into dynamic work, unifying collaboration, workflows, and content management into a single flexible, secure, scalable, no-code platform. This platform gives everyone the ability to continuously make an impact, enabling enterprises, organizations, and teams to compete in a transformed world.
About the Role
We're seeking an exceptional Senior Director of Global Customer Education Services to lead and inspire our growing team in designing and delivering compelling and impactful learning experiences to our customers and partners. The ideal candidate will help re-imagine the customer learning journey by creating a world-class learning program that spans modalities and skills. This program will develop a global workforce of arenaflex ambassadors with the ability to achieve meaningful change. We're looking for a dynamic leader with vision, depth, and execution experience to drive a strategic part of our business.
Key Responsibilities
- Lead the global content and learning strategy for customer training and enablement for arenaflex products and solutions.
- Own the development and delivery of learning experiences for all arenaflex products.
- Lead and energize a high-performing organization, set a clear vision, and establish a culture of continuous improvement to drive a team of Learning Experience Designers, Instructional designers, and professional trainers to deliver timely, relevant, comprehensive, and effective curricula for diverse audience profiles and segments.
- Be responsible for delivering a world-class learner experience, including learners' journey, programs, and offerings, LMS/LXP systems, processes, and policies, and digital touchpoints.
- Partner closely with Marketing to execute on the strategy and brand of arenaflex certifications as synonymous with Project, Program Management (PPM) expertise.
- Establish, monitor, and achieve key financial and non-financial performance metrics for the Learning function to ensure the program is delivering to brand, community, marketing, and sales goals.
- Make arenaflex University integral to the Marketing, Sales, Engineering, and Customer Success organizations to retain and expand the customer base.
- Manage cross-functional interlock and lead strategic and operational interlock with Marketing, Sales, Sales Operations, Engineering, and Customer Success.
- Partner and align effectively with the Channels team to expand the competency, capacity, and capability of the partner ecosystem.
- Innovate with blended learning solutions while aligning with arenaflex's overall knowledge and enablement strategy, including documentation, self-help, and community.
- Lead the business-level implementation, enhancement, and support of a Learning Management System in coordination with the global, enterprise-wide effort.
Essential Qualifications
- Strong business acumen and prior SaaS/Enterprise Software Customer Training leadership experience.
- Excellent collaborator and communicator within and across various levels of the organization.
- Strong track record for growing revenue with P&L experience.
- Proven leadership skills in motivating and inspiring a team.
- Experience designing, managing blended learning and certification programs.
- Strong balance of strategic and execution skills.
- BA/BS degree required. Advanced degree a plus.
- Minimum of 10 years relevant experience.
Preferred Qualifications
- Experience creating market value for a Software Certification similar to Cisco/MSFT/VMware/etc.
- Experience creating partner/channel momentum for paid training and certification.
- Experience in bundling of training and certification into overall company packages as seen at Workday/SFDC/MSFT.
- Experience deploying business rules with internal stakeholders to embed training and certifications in license transactions via attach and accounting rules.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to providing our employees with opportunities for professional growth and development. As a Senior Director of Global Customer Education Services, you'll have access to a range of learning resources, including Udemy online courses, to help you develop your skills and expertise. You'll also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
Work Environment and Company Culture
arenaflex is a dynamic and inclusive workplace where everyone is welcome. We're committed to fostering an environment that values diversity, equity, and inclusion, and we encourage our employees to bring their unique perspectives and experiences to work every day. Our company culture is built on a foundation of collaboration, innovation, and customer obsession, and we're looking for individuals who share these values.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including a base salary range of $182,500-$238,750 USD, as well as a range of perks and benefits, including:
- HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees.
- Stock - Restricted Stock Units (RSUs) for eligible roles.
- Lucrative Employee Stock Purchase Program (15% discount).
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay).
- Monthly stipend to support your work and productivity.
- Flexible Time Away Program, plus Incidental Sick Leave.
- Up to 24 weeks of Parental Leave.
- Personal paid Volunteer Day to support our community.
- Opportunities for professional growth and development, including access to Udemy online courses.
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal arenaflex account.
- Teleworking options from any registered location in the U.S. (role specific).
Conclusion
If you're a motivated and experienced leader with a passion for delivering exceptional customer experiences, we encourage you to apply for the Senior Director of Global Customer Education Services role at arenaflex. As a member of our team, you'll have the opportunity to make a real impact on our customers and partners, while also developing your skills and expertise in a dynamic and inclusive work environment. Don't miss out on this exciting opportunity to join a pioneering tech company that's changing the way the world works.
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