At arenaflex, we're on a mission to revolutionize the way we connect with our customers and drive business growth. As a Premium Beauty Senior Customer Success Manager, you'll play a critical role in shaping the future of our Strategic Account Services (SAS) organization. You'll be responsible for driving business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards.
**About arenaflex**
arenaflex is a leading e-commerce company that's passionate about empowering our customers to succeed. We're committed to creating a diverse and inclusive workplace where everyone feels valued and supported. Our team is made up of talented individuals from all walks of life, and we're proud to be an equal opportunity employer.
**Job Summary**
As a Premium Beauty Senior Customer Success Manager, you'll be responsible for building and executing strategic joint business plans with your Sellers. You'll collaborate with them to explore innovative ways to identify and execute new selection, merchandising, traffic, and conversion drivers, as well as operational improvement opportunities. You'll also be responsible for managing multiple workflows in a fast-paced work environment and actively participating in continuous improvement initiatives to multiply impact beyond your portfolios.
**Key Responsibilities**
* **Business Growth**
+ Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience.
+ Analyze data and trends to identify, action, and/or influence long-term opportunities to maximize potential for your assigned portfolio of Sellers.
+ Act as a strategic and influential partner for your Sellers, proactively seeking out new opportunities for customers and Sellers.
+ Create tailored solutions and recommendations, where out-of-the-box thinking is necessary.
+ Present compelling value propositions using a strategic and consultative approach.
* **Seller Relationship Management**
+ Build effective working relationships with your Sellers, being a trusted advisor and business advocate.
+ Deliver timely, accurate, and professional operational support to all Sellers in your portfolio within a specified SLA.
+ Drive optimal program and Customer Success Manager satisfaction.
+ Liaise with other partner teams and coordinate cross-functionally to resolve Seller issues and questions quickly with high quality.
* **Program Process Excellence**
+ Act as a thought leader in defining success criteria and understanding business needs of Sellers in an ever-changing business environment.
+ Improve team efficiency and optimize previously defined processes.
+ Manage initiatives, deliver critical solutions, improvements, and mechanisms by working independently across teams.
+ Assist with the definition and design of tools, standard operating procedures, and processes of Seller Services.
**Essential Qualifications**
* 4 years of professional experience in the Beauty industry with Buying, Merchandising, Planning, and/or relevant experience within Customer Success, Account Management, Management Consulting, and/or relevant experience in negotiating, nurturing, and growing customer relationships.
* Bachelor's degree or equivalent.
* Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
* Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
* Ability to digest and manipulate large data sets by use of pivot tables, lookups, and compound formulas.
* Analytical problem-solving ability, using data analysis, reporting, and forecasting to guide business decisions.
* Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.
**Preferred Qualifications**
* Experience in E-Commerce, Corporate Retail, Consulting, and/or B2B.
* Communication and presentation skills.
* Effective territory/account management.
* Strategy development with multi-phase execution and delivery.
* Understanding of retail math and formulas for the purpose of making business decisions.
* Experience using analytical, account management, and productivity tools, including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.
* Self-Starter: Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.
**What We Offer**
* Competitive base pay, ranging from $72,000/year in our lowest geographic market up to $154,000/year in our highest geographic market.
* Equity, sign-on payments, and other forms of compensation as part of a total compensation package.
* A full range of medical, financial, and/or other benefits.
* Opportunities for career growth and professional development.
* A dynamic and inclusive work environment.
**How to Apply**
If you're passionate about driving business growth and delivering exceptional customer experiences, we want to hear from you! Apply now to become a part of our arenaflex team and help shape the future of our Strategic Account Services organization.