At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Seasonal Call Center Customer Service Representative, you'll play a vital role in helping us achieve this goal. If you're a people person with a passion for customer service excellence, we want to hear from you!
**About arenaflex**
arenaflex is a HUBZone certified, Woman Owned Small Business (WOSB) that has been a leader in the IT services industry for over 50 years. Our team of experts brings a wealth of knowledge and experience to the table, and we're committed to helping our clients achieve extraordinary customer service, one great interaction at a time. As an equal opportunity employer, we're dedicated to creating a diverse and inclusive work environment that values and respects our employees.
**Responsibilities and Duties**
As a Seasonal Call Center Customer Service Representative, you'll be responsible for providing superior customer service in a contact/call center environment through phone and other channels of correspondence. Your duties will include:
* Handling questions and concerns with the highest degree of courtesy and professionalism
* Communicating and providing accurate answers to resolve end-users' questions and concerns
* Displaying empathy and a passion for customer service excellence
* Using a tactful manner and ability to effectively deal with difficult situations
* Maintaining knowledge of systems/applications/products serviced by the contact center
* Ability to follow strict work instructions and procedures
* Adapt to continual changes to work instructions and procedures
* Available for a flexible schedule
* Attend training as needed
* Listen to performance feedback and integrate suggestions into your daily tasks
* Demonstrate a strong attendance record and excellent work ethic
Additionally, you'll be responsible for:
* Validating patient and medical provider demographic information, including correct selection of a medical provider by specialty for healthcare service
* Determining whether patients are eligible to receive health care benefits and the appropriate referral/authorization path
* Contacts medical provider offices by telephone, and makes confirmation calls to patients for all urgent requests in accordance with contractual timeliness standards
* Follows step-by-step instructions, including redirecting patients into the provider network for care, as required by contractual standards
* Formulates brief sentences/paragraphs from referral/authorization orders to provide clinical information to servicing providers
* Reviews work to validate that information is going to the correct providers/patients, and that the patient's personal information, and reason(s) for services are correct
* Meets goals and produces results through tracking performance, improving work processes, and prioritizing work and tasks
* Achieves successful solutions by reviewing situations and ensuring a full understanding before taking steps to resolve
**Qualifications and Skills**
To be successful in this role, you'll need:
* Effective listening & comprehension skills
* Ability to closely follow instructions
* Analytical & resourceful problem-solving skills
* High level of accuracy & attention to detail
* Computer literacy, technical aptitude & familiarity with basic office software systems
* Ability to work independently & in a team setting
* Flexibility to work different shifts with the possibility of overtime, when needed
* High School diploma or equivalent; college course work preferred
* Six months experience in a production/data entry environment performing alpha and numeric data entry in a healthcare related organization such as managed care, claims/billing, health insurance, customer service, call center, or claims office preferred
* License/Certification: Medically based trade school diploma/certification, desired
**Benefits**
As a Seasonal Call Center Customer Service Representative, you'll enjoy:
* A minimum of eleven paid holidays per year
* Full medical, dental, vision, and life benefits available
* Paid time off
* Flexible scheduling to accommodate your needs
* Opportunities for career growth and professional development
* A dynamic and supportive work environment
**Work Environment and Company Culture**
At arenaflex, we're committed to creating a work environment that values and respects our employees. Our company culture is built on the principles of teamwork, innovation, and customer service excellence. We're passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our team.
**Compensation and Perks**
As a Seasonal Call Center Customer Service Representative, you'll enjoy a competitive hourly rate of $21.77 - $22.98 per hour. You'll also have access to a range of benefits, including paid time off, flexible scheduling, and opportunities for career growth and professional development.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we want to hear from you! To apply for this exciting opportunity, please visit our website and submit your application. We can't wait to hear from you!
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with potential candidates and answer any questions you may have.