Are you passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives? Do you thrive in a dynamic and supportive environment where individuality is valued and growth opportunities abound? Look no further than arenaflex, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments.
As an Experienced Remote Healthcare Customer Service Representative at arenaflex, you will be part of a talented team that is dedicated to creating exceptional outcomes for our clients and the millions of people who count on them. You will have the opportunity to personally thrive, make a difference, and be part of a culture that values individuality and promotes growth and development.
**About arenaflex**
arenaflex is a dynamic and innovative company that is committed to delivering exceptional services and solutions to our clients. We are a team of passionate and dedicated professionals who are driven by a shared vision of making a positive impact in people's lives. Our company culture is built on the principles of teamwork, innovation, and customer-centricity, and we are always looking for talented individuals who share our values and are eager to contribute to our success.
**Responsibilities**
As an Experienced Remote Healthcare Customer Service Representative at arenaflex, you will be responsible for:
* Managing a steady volume of incoming calls regarding Benefits from members, providers, and employer groups
* Explaining and clarifying plans' policies and procedures
* Actively attempting to resolve member or provider concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately documenting the information on the billing system
* Investigating verbal complaints concerning billing, claims or service rendered
* Escalating complaints of service failures to designated departments for investigation
* Maintaining current knowledge of Member Services policies and procedures
* Performing other work-related duties as assigned
**Requirements**
To be successful in this role, you will need:
* High school diploma, GED, or college degree
* At least 1 year of Call Center experience (preferably in the healthcare industry)
* 1 year of face-to-face customer service experience
* Knowledge of and prior experience in the Dental, Medical or Managed Care industry (preferred)
* Self-motivation, resourcefulness, detail-oriented, sense of accountability, and ability to work as a team player
* Strong skills in organizational, time management, written and verbal communication, analytical, and problem-solving
* Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer
* Effective communication skills over the phone
* Ability to deal with problems involving several concrete variables in standardized situations
* Successful completion of background check
**Equipment and Workspace Requirements**
* We provide all equipment (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)
* You must have a home internet connection of 10 Download and 3 Upload Speed (you may do a quick check through)
* You must be able to hardwire your work computer directly to your home modem via ethernet
* Ensure the available connection meets the minimum bandwidth requirements to perform your job function
* Satellite internet and wireless internet are not acceptable
* You must have a distraction-free and secure work environment (Workspace must be clutter-free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area)
**Training and Development**
* You will undergo a 5-week classroom training program and 2 weeks of nesting
* You will be required to successfully complete a mandatory paid training program with 100% attendance
* You will have opportunities for growth and development within the healthcare team
**Compensation and Benefits**
* The pay rate is $16 per hour
* Medical, dental, and vision benefits are available on the 1st day of employment
* Paid time off is accrued after 180 days (about 6 months) of employment
* You may be eligible for a bonus or incentive based on business need
**Work Environment and Culture**
* You will be working in a remote environment, but you will be part of a dynamic and supportive team
* You will have the opportunity to work with a diverse group of professionals who share your passion for delivering exceptional customer experiences
* You will be encouraged to contribute to the growth and development of the company and to share your ideas and perspectives
**How to Apply**
The application process will take less than 20 minutes and includes everything required to be considered. To apply, please follow these steps:
1. Apply to the role and provide your basic profile information (2 minutes)
2. Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes)
3. Complete a typing test (2 minutes) You will need a keyboard
4. Take a short assessment to determine your fit for the role and set everyone up for success (10 minutes)
**Important**
It is essential that you complete the application in a timely manner to be considered for the role. If you do not have a computer, you can use your local library, shipping store, or search for "public computers near me."
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodation Request**
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: . Complete the form and then email it as an attachment to . You may also .
**Vaccination Policy**
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
**Apply Now**
If you are passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives, apply now to join our team at arenaflex.