At arenaflex, we are committed to revolutionizing the way healthcare is delivered, and we're seeking a highly skilled and compassionate Pharmacy Customer Service Associate to join our team in Epping, NH. As a Pharmacy Customer Service Associate, you will play a vital role in providing exceptional patient care, ensuring seamless customer experiences, and upholding the highest standards of quality and safety in our pharmacies.
**About arenaflex**
arenaflex is a leading healthcare company dedicated to improving the lives of our patients and customers. With a rich history of innovation and a commitment to excellence, we strive to create a culture of empathy, respect, and inclusivity. Our pharmacies are at the forefront of delivering personalized care, and we're passionate about empowering our patients to take control of their health.
**Job Summary**
As a Pharmacy Customer Service Associate, you will be responsible for delivering exceptional customer experiences, assisting pharmacists with prescription processing, and maintaining a clean and organized pharmacy environment. You will be the face of arenaflex, providing warm and welcoming interactions with patients and customers, and ensuring that every interaction is a positive one.
**Key Responsibilities**
* Models and delivers a distinctive and delightful customer experience, engaging patients and customers through personalized interactions and proactive problem-solving.
* Registers sales on assigned cash register, providing courteous, fair, friendly, and efficient checkout service to customers.
* Assists pharmacists with prescription processing, using pharmacy systems to obtain patient and drug information and process prescriptions in accordance with state and federal regulations.
* Maintains a clean and organized pharmacy environment, including counters, shelves, and inventory areas.
* Provides customers with product recommendations, including trade-up and companion items, and suggests sales opportunities.
* Processes voids, returns, rain checks, refunds, and exchanges as needed, and takes customers to OTC aisles to assist in locating products.
* Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
* Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, and filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
* Reports prescription errors to pharmacists on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
* Reviews and complies with the arenaflex Pharmacy Code of Conduct and adheres to Good Faith Dispensing policies during all applicable prescription dispensing activities.
* Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
* Processes manual claims for third-party program prescription services in a timely and efficient manner and performs other clerical duties as assigned by the Pharmacy Manager.
* Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
* Maintains knowledge of Company asset protection techniques and files claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.
* Ensures compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
* Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise, and completes resets and revisions as directed.
* Assists with separation of food items and product placement as specified by policies/procedures.
* Has working knowledge of store systems and store equipment.
* Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine, and suggestive sell of promotional photo products.
* Assists with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance.
* Complies with all company policies and procedures and maintains respectful relationships with coworkers.
**Essential Qualifications**
* Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
* Requires willingness to work flexible schedule, including evenings and weekend hours.
* High school diploma or equivalent required; associate's or bachelor's degree preferred.
* Prior experience in a retail environment, preferably in a pharmacy setting, is highly desirable.
* Good math skills, including counting, measuring, and weighing medications, are essential.
* Good computer skills, including proficiency in pharmacy systems and software, are required.
* Knowledge of store inventory control and PTCB certification are preferred.
**Preferred Qualifications**
* Six months of experience in a retail environment, preferably in a pharmacy setting.
* Prior work experience with arenaflex is highly desirable.
* Good math skills, including counting, measuring, and weighing medications, are essential.
* Good computer skills, including proficiency in pharmacy systems and software, are required.
* Knowledge of store inventory control and PTCB certification are preferred.
**Skills and Competencies**
* Excellent communication and interpersonal skills, with the ability to interact with patients, customers, and colleagues in a warm and welcoming manner.
* Strong problem-solving and analytical skills, with the ability to resolve customer issues and answer questions in a timely and efficient manner.
* Ability to work in a fast-paced environment, with multiple priorities and deadlines, and maintain a high level of productivity and accuracy.
* Strong attention to detail, with the ability to maintain accurate records and ensure compliance with company policies and procedures.
* Ability to work collaboratively as part of a team, with a focus on delivering exceptional patient care and customer experiences.
* Strong knowledge of pharmacy systems and software, including proficiency in entering patient and drug information and processing prescriptions.
* Ability to maintain a clean and organized pharmacy environment, including counters, shelves, and inventory areas.
**Career Growth Opportunities and Learning Benefits**
* arenaflex is committed to investing in the growth and development of our employees, with opportunities for career advancement and professional development.
* We offer a comprehensive training program, including onboarding, continuing education, and certification programs, to ensure that our employees have the skills and knowledge they need to succeed in their roles.
* arenaflex is a leader in the healthcare industry, with a commitment to innovation and excellence. We offer a dynamic and challenging work environment, with opportunities to make a real difference in the lives of our patients and customers.
**Work Environment and Company Culture**
* arenaflex is a fast-paced and dynamic work environment, with a focus on delivering exceptional patient care and customer experiences.
* We are committed to creating a culture of empathy, respect, and inclusivity, with a focus on diversity, equity, and inclusion.
* Our pharmacies are at the forefront of delivering personalized care, and we're passionate about empowering our patients to take control of their health.
* We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
**Compensation, Perks, and Benefits**
* arenaflex offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
* We offer a comprehensive training program, including onboarding, continuing education, and certification programs, to ensure that our employees have the skills and knowledge they need to succeed in their roles.
* arenaflex is a leader in the healthcare industry, with a commitment to innovation and excellence. We offer a dynamic and challenging work environment, with opportunities to make a real difference in the lives of our patients and customers.
**Conclusion**
If you're passionate about delivering exceptional patient care and customer experiences, and you're looking for a dynamic and challenging work environment, we encourage you to apply for this exciting opportunity. As a Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to make a real difference in the lives of our patients and customers, and to be part of a team that is committed to excellence and innovation. Apply now to join our team and start your journey with arenaflex!