At arenaflex, we are committed to providing exceptional patient care and delivering a distinctive and delightful customer experience. As a Pharmacy Customer Service Associate, you will play a vital role in ensuring that our patients receive the highest level of service and care. If you are passionate about delivering exceptional patient experiences, have a strong commitment to customer service, and are eager to learn and grow in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading healthcare company that is dedicated to improving the lives of our patients and customers. With a strong commitment to innovation, quality, and customer service, we strive to deliver exceptional patient care and experiences in our pharmacies and healthcare services. Our team of dedicated professionals is passionate about making a difference in the lives of our patients and customers, and we are seeking like-minded individuals to join our team.
**Key Responsibilities**
As a Pharmacy Customer Service Associate, you will be responsible for delivering exceptional patient experiences, providing courteous and efficient service, and assisting our pharmacists in the practice of pharmacy. Your key responsibilities will include:
* Registering sales on assigned cash register and providing customers with courteous, fair, friendly, and efficient checkout service
* Engaging customers and patients by greeting them and offering assistance with products and services
* Resolving customer issues and answering questions to ensure a positive customer experience
* Recommending items for sale to customers and recommending trade-up and/or companion items
* Registering customer purchases on assigned cash register, collecting cash and distributing change as requested
* Processing voids, returns, rain checks, refunds, and exchanges as needed
* Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
* Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
* Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
* Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
* Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
* Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner
* Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking and storing shipment of pharmaceuticals
* Maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs
* Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
* Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
* Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
* Providing customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
* Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
* Complying with all company policies and procedures; maintaining respectful relationships with coworkers
**Essential Qualifications**
* High school diploma or equivalent required
* PTCB certification through the designated PTCB training program and/or state required certification/registration
* Ability to work in a fast-paced environment and provide exceptional customer service
* Strong communication and interpersonal skills
* Ability to work effectively in a team environment
* Basic math skills and accuracy with handling cash and operating a cash register
* Ability to lift up to 25 pounds and stand for long periods of time
* Availability to work a variety of shifts, including evenings, weekends, and holidays
**Preferred Qualifications**
* Previous experience in a pharmacy or retail environment
* Knowledge of pharmacy systems and procedures
* Ability to learn and adapt to new systems and procedures
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Basic computer skills and knowledge of Microsoft Office
**Skills and Competencies**
* Excellent customer service skills
* Strong communication and interpersonal skills
* Ability to work effectively in a team environment
* Basic math skills and accuracy with handling cash and operating a cash register
* Ability to lift up to 25 pounds and stand for long periods of time
* Basic computer skills and knowledge of Microsoft Office
* Ability to learn and adapt to new systems and procedures
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Pharmacy Customer Service Associate, you will have the opportunity to learn and grow in a dynamic and supportive environment. Our training programs and continuing education opportunities will help you develop the skills and knowledge you need to succeed in your role and advance in your career.
**Work Environment and Company Culture**
arenaflex is a dynamic and supportive work environment that is committed to providing exceptional patient care and delivering a distinctive and delightful customer experience. Our team of dedicated professionals is passionate about making a difference in the lives of our patients and customers, and we are seeking like-minded individuals to join our team. Our company culture is built on the values of respect, empathy, and excellence, and we strive to create a work environment that is inclusive, supportive, and fun.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes medical, dental, and vision insurance, as well as a 401(k) plan and paid time off. We also offer a range of perks, including discounts on arenaflex products and services, employee recognition programs, and opportunities for professional development and growth.
**Conclusion**
If you are passionate about delivering exceptional patient experiences, have a strong commitment to customer service, and are eager to learn and grow in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity. As a Pharmacy Customer Service Associate at arenaflex, you will have the opportunity to make a difference in the lives of our patients and customers, and to grow and develop in a company that is committed to excellence and innovation. Apply now to join our team and start your career with arenaflex!