Introduction to arenaflex and the Industry
arenaflex is a leading organization in the entertainment and leisure industry, renowned for its commitment to excellence and innovation. As part of the Consumer Insight, Measurement & Analytics (CIMA) team, you will be at the forefront of driving business outcomes through data-driven insights and analytics. The Digital and Travel Operations Analytics (DTOA) crew is dedicated to leveraging best practices in analytics to capture data, analyze, and optimize our digital and contact center channels to drive Guest satisfaction and business results.
Job Overview
In this exciting role as a Performance Analyst, you will provide measurement and analytical support for Contact Centers and pre-arrival arenaflex Commerce. You will frequently engage in forecasting, root-cause analysis, processing, quality assurance, and ad-hoc business analysis, as well as providing analytical support to local operations and partners across the division. This includes development, management, measurement, and analytics. As a self-starter, you will be ad infinitum curious, detail-oriented, enthusiastic about data storytelling, able to handle ambiguity, and meet strict timelines.
Key Responsibilities
- Conduct forecasting, ad-hoc modeling, and deep-dive analysis to inform business decisions
- Monitor agent performance, proactively identify areas that require further research, and conduct analyses from start to finish
- Build presentations and visualizations to tell compelling stories with data
- Present and discuss findings, insights, and recommendations to Senior Leadership and business partners
- Create, maintain, audit, and continuously optimize reports and documents used to support multiple applications
- Execute programs critical to the business operation accurately and under strict timelines
Measurement and Analytics
- Leverage multiple reporting systems and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/maintain reports
- Monitor data quality and document accuracy; improve if needed
- Collaborate with team members, leaders, and business partners to respond to summary business questions with sound quantitative analyses and reproducible results
- Apply innovative analytic techniques to test hypotheses and extract actionable insights
- Stay up-to-date with current data technology trends and share knowledge and best practices with team members
Essential Qualifications
To be successful in this role, you will have:
- Bachelor's degree and 2+ years of quantitative, non-internship experience in an analytical role
- Familiarity with forecasting, including traditional statistical techniques and/or machine learning or deep learning techniques
- Proactive interest to understand the "Why" behind performance, decisions, etc.
- Strong attention to detail and ability to follow through on tasks and complete projects on time
- Effective communication skills (verbal, written, and visual)
- Desire to excel in a fast-paced, complex, and ambiguous business environment
- Experience with SQL and R or Python
Preferred Qualifications
Nice-to-haves include:
- Solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses
- Knowledge of data visualization best practices and experience with data visualization tools, including Tableau or Power BI
- Excellent SQL skills and fluency in R or Python
- Ability to quickly adapt and learn new applications and skills
- Ability to maintain and develop relationships with partners/clients/team
- Graduate degree and/or 4+ years of relevant experience in analytics or data science
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our team members. As a Performance Analyst, you will have access to:
- Ongoing training and development opportunities to enhance your analytical skills
- Collaboration with experienced professionals in the field
- Opportunities to work on high-impact projects that drive business results
- A dynamic and supportive work environment that encourages innovation and creativity
Work Environment and Company Culture
arenaflex is dedicated to creating a work environment that is inclusive, diverse, and supportive. As a remote team member, you will be part of a global community that values:
- Flexibility and work-life balance
- Open communication and collaboration
- Innovation and creativity
- Recognition and reward for outstanding performance
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- A salary range of $25-40/hour
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) matching program
- Paid time off and holidays
- Opportunities for professional growth and development
Conclusion
If you are a motivated and analytical professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity with arenaflex. As a Performance Analyst, you will be part of a dynamic team that is driving business outcomes through data-driven insights and analytics. Don't miss out on this chance to join a leading organization in the entertainment and leisure industry and take your career to the next level.
Apply now and become a part of the arenaflex team!
Apply Now