As a leading healthcare organization, arenaflex is committed to delivering exceptional patient care and services. We are seeking an experienced Patient Account Analyst II to join our CBO Customer Service team in a remote capacity. This role will play a vital part in ensuring the accuracy and efficiency of patient account management, while providing outstanding customer service to our patients and stakeholders.
**About arenaflex**
arenaflex is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. Our organization is dedicated to providing high-quality patient care and services, while promoting a culture of compassion, respect, and excellence. We are proud to be a leader in the healthcare industry, and we are committed to making a positive impact in our communities.
**Job Summary**
As a Patient Account Analyst II, you will be responsible for performing a variety of registration, billing, follow-up, and collection functions for all payers, including self-pay. You will work closely with internal departments to obtain information for external requests, including refunds, and will act as a liaison to outside vendors. You will also be responsible for reviewing accounts for outside collection or legal authorization, and for resolving inquiries received pertaining to patient accounts.
**Key Responsibilities**
* Perform a variety of registration, billing, follow-up, and collection functions for all payers, including self-pay
* Verify insurance benefits
* Contact patients for necessary information pertaining to registration, billing, and collection
* Process financial assistance applications
* Resolve inquiries received pertaining to patient accounts
* Post payments, adjustments, and denials to patient accounts
* Review accounts for outside collection or legal authorization
* Work with internal departments to obtain information for external requests, including refunds
* Act as a liaison to outside vendors
* Review debits, credits, refunds, bad debt, and contractual allowances for accuracy and process as applicable
* Reconcile electronic payment remittances
* Know and follow all billing regulations and corporate compliance plans
* Provide feedback to management on issues that impede timeliness or quality of billing and work with management to resolve
* Always show respect and value for our customers and project an image of professionalism
* Independently review assigned reports to ensure goals and deadlines are met
* Lockbox reconciliation and reporting
* Assist management with training new staff
* Obtain prior authorization for scheduled services
* Perform other duties as assigned
**Essential Qualifications**
* High school diploma or equivalent
* Ability to accurately and independently solve problems by taking a basic skills test and scoring a minimum of 80%
* Excellent communication and interpersonal skills
* Ability to input and retrieve information from a computer, operate a calculator, fax machine, and copier
* Previous experience with computers and office applications
* Ability to move about the office and between workstations
* Ability to occasionally lift, move, and carry moderately heavy materials
* Commitment to exceptional customer service
* Strong organizational skills and the ability to multi-task
* At least 1 year experience in medical registration, billing, customer service, or collection
**Preferred Qualifications**
* Bachelor's degree in a related field
* Experience with electronic medical records and billing systems
* Knowledge of HIPAA regulations and compliance
* Experience working in a remote or virtual environment
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced environment and meet deadlines
* Strong communication and interpersonal skills
**Skills and Competencies**
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong organizational and time management skills
* Ability to adapt to changing priorities and deadlines
* Strong attention to detail and accuracy
* Ability to maintain confidentiality and handle sensitive information
* Strong customer service skills and ability to provide exceptional service to patients and stakeholders
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to providing opportunities for career growth and development. As a Patient Account Analyst II, you will have the opportunity to work with a talented team of professionals and to develop your skills and knowledge in patient account management. We offer a range of training and development programs, including on-the-job training, mentorship, and continuing education opportunities.
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced organization that is committed to providing a positive and supportive work environment. We value diversity, equity, and inclusion, and we are committed to creating a workplace culture that is respectful, inclusive, and supportive of all employees. We offer a range of benefits and perks, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary range of $31,200-$57,200 per year, depending on experience and qualifications. We also offer a comprehensive benefits package, including medical, dental, vision, company-paid life insurance, paid time off, a 401(k) retirement plan, an employee assistance program, and other voluntary coverage options and employee discounts.
**How to Apply**
If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care and services, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that is respectful, inclusive, and supportive of all employees. We do not discriminate on the basis of race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category.
**Accommodation for Disability**
arenaflex is committed to providing reasonable accommodations for individuals with disabilities. If you require an accommodation to apply for this position, please contact [insert contact information].