Join arenaflex, a dynamic and innovative organization, as we seek an experienced Part-Time Remote Customer Service Representative - APPRAISER to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues in a timely and professional manner. If you have a passion for delivering outstanding customer service, a strong work ethic, and a willingness to learn, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading organization in the industry, committed to delivering exceptional service to our customers. We pride ourselves on our innovative approach, cutting-edge technology, and a team of dedicated professionals who are passionate about making a difference. Our mission is to provide unparalleled customer service, ensuring that our customers receive the highest level of support and satisfaction.
**Job Summary**
As a Part-Time Remote Customer Service Representative - APPRAISER, you will be responsible for providing exceptional customer service to our customers, responding to their inquiries, and resolving any issues in a timely and professional manner. You will work closely with our team to ensure that our customers receive the highest level of support and satisfaction.
**Key Responsibilities**
* Provide exceptional customer service to our customers, responding to their inquiries and resolving any issues in a timely and professional manner.
* Respond to customer inquiries via phone, email, and in-person, providing clear and accurate information and assistance.
* Assist property owners and/or their representatives with preparation of information for the appeals process.
* Work with departments/divisions to reconcile any changes, questions, inequities, and production needs.
* Assist with Individual Personal Property Accounts; Business Property Accounts; Appraised Valuation Appeal Forms and Real Estate Accounts.
* Research and prepare Change Orders for Personal Property Accounts and Real Estate Accounts.
* Assist with research of property valuation history and navigation of the Appraiser's Office website.
* Assist organizations and customers with completing the necessary paperwork for consideration of exemption from ad valorem taxation.
* Provide information from Board of Tax Appeals (BOTA) relating to tax exemptions.
* Enter and update exemption application information into the Exemption Database.
* Prepare exemption applications for field inspection.
* Process BOTA Orders.
* Make necessary changes in Orion and Aumentum System.
* Reduce or remove penalties based on PVD directives and guidelines, office policies and procedures.
* Pro-rate or remove taxable value based on PVD directives and guidelines, office policies and procedures.
* Assist and process tax grievance applications.
* Research and prepare Change Orders for Tangible Individual Personal Property Accounts, Tangible Business Property Accounts, and Real Estate Accounts.
* Discover, list, and value personal and business property assets.
* Research and correct discrepancies.
**Essential Qualifications**
* High school diploma or equivalent.
* One year of customer service experience in a professional office setting or administrative support.
* Must successfully pass the following courses within three years of hire date: International Association of Assessing Officers (IAAO) Course 101 Fundamentals of Real Property Appraisal, Uniform Standards of Professional Appraisal Practice (USPAP), Kansas Property Tax Law, Kansas Personal Property Valuation and Assessment, Orion Introduction and Overview of Basic Functionality.
**Preferred Qualifications**
* Two years of mass appraisal experience.
* Associate's degree from an accredited college or university in Urban Planning, Real Estate, Accounting, Economics, Business Administration, or a related field.
* Have one or more of the following professional designations: Registered Mass Appraiser (RMA), Certified Assessment Evaluator (CAE), Residential Evaluation Specialist (RES), Mass Appraisal Specialist (MAS), or Assessment Administration Specialist (AAS).
**Skills and Competencies**
* Excellent customer service skills, with the ability to respond to customer inquiries and resolve issues in a timely and professional manner.
* Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
* Ability to work independently and as part of a team, with a strong work ethic and a willingness to learn.
* Proficiency in Microsoft Office, with the ability to learn and adapt to new software and systems.
* Strong analytical and problem-solving skills, with the ability to research and resolve complex issues.
* Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
**Career Growth Opportunities and Learning Benefits**
* arenaflex is committed to the growth and development of our employees, with opportunities for career advancement and professional development.
* We offer a comprehensive training program, with ongoing support and guidance to ensure that our employees have the skills and knowledge they need to succeed.
* arenaflex is a dynamic and innovative organization, with a culture that values creativity, innovation, and collaboration.
**Work Environment and Company Culture**
* arenaflex is a remote-friendly organization, with a flexible work environment that allows our employees to work from home or in our office.
* We have a strong culture of teamwork and collaboration, with a focus on delivering exceptional customer service and achieving our goals.
* arenaflex is committed to diversity, equity, and inclusion, with a culture that values and celebrates the diversity of our employees.
**Compensation, Perks, and Benefits**
* Competitive salary of $17.36 per hour.
* Comprehensive benefits package, including health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities.
* Flexible work environment, with the option to work from home or in our office.
* Ongoing training and development opportunities, with a focus on career growth and professional development.
* Recognition and rewards for outstanding performance and contributions to the organization.
**Don't Hesitate, Apply!**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates who are passionate about making a difference.