About Our Organization
We are a leading organization dedicated to providing exceptional support services to veterans, empowering them to live fulfilling lives. Our mission is to deliver high-quality, personalized care that addresses the unique needs of each veteran. As a part of our team, you will play a vital role in shaping the lives of those who have served our country.
Job Overview
We are seeking an experienced and compassionate Case Manager to join our team on a part-time basis. As a Case Manager, you will work closely with our Program Manager to ensure the effective delivery of services to our veterans. Your primary responsibilities will include conducting home visits, managing veteran files, and collaborating with financial services to ensure seamless program operations.
Key Responsibilities
- Deliver engaging training sessions tailored for veterans and their representatives, promoting empowerment and self-sufficiency.
- Conduct quarterly home visits for assigned veterans to assess and meet their needs, fostering a supportive and inclusive environment.
- Oversee the intake process for new VD-HCBS referrals, ensuring timely submission of enrollment paperwork to the appropriate financial management services and the Department of Veterans Affairs.
- Maintain thorough documentation of all correspondence regarding VD-HCBS referrals while managing comprehensive veteran files, adhering to confidentiality and security regulations.
- Review and ensure the accuracy of veterans' timesheets, making necessary corrections and updates in the electronic database.
- Develop and evaluate budget plans for veterans to guarantee precise financial reporting, promoting fiscal responsibility and transparency.
- Assess veterans' needs to confirm the appropriateness and effectiveness of services provided, identifying areas for improvement and implementing corrective action plans as needed.
- Promptly communicate with the Program Manager and financial services regarding any veteran's institutional placements, ensuring seamless program operations.
- Collaborate with the Program Manager on new enrollments, changes in veteran status, and issue resolutions, promoting a culture of teamwork and collaboration.
- Address and manage any veteran-related issues in partnership with the Program Manager, assisting in the approval of necessary documentation.
- Liaise with financial management services concerning enrollments and budget plan revisions, ensuring compliance with federal and state-funded program regulations.
- Generate ad hoc reports as required, providing valuable insights and data-driven recommendations for program improvement.
- Update and submit the VD-HCBS Monthly Update Spreadsheet by established deadlines, promoting transparency and accountability.
- Conduct background checks for employees selected by the veteran for hire, ensuring the safety and well-being of all parties involved.
- Create and maintain a summary page for each veteran, ensuring updates as necessary, and providing a comprehensive overview of their needs and services.
- Provide a detailed home visit/phone call spreadsheet with notes to the Program Manager by the 10th of each month for the previous month's activities, promoting effective communication and collaboration.
- Compile mileage reports using designated software and submit them with supporting documentation by the 7th of each month for the prior month, ensuring accurate reimbursement and accounting.
- Participate in meetings and conference calls with local and national VA representatives, staying informed about the latest developments and best practices in veteran services.
- Adhere to all security and confidentiality regulations, maintaining the trust and confidence of our veterans and stakeholders.
- Perform additional duties as assigned by the Program Manager or senior leadership, demonstrating flexibility and adaptability in a dynamic and ever-changing environment.
Required Skills
- Strong ability to prioritize tasks and adapt to evolving needs effectively, ensuring seamless program operations and high-quality services.
- Excellent customer service skills, demonstrating professionalism, attentiveness, and empathy in all interactions with veterans and stakeholders.
- Team-oriented mindset with a collaborative approach, promoting a culture of teamwork and collaboration within the organization.
- Strong listening and information-gathering capabilities, ensuring accurate and comprehensive understanding of veteran needs and services.
- Ability to work independently while managing multiple projects and priorities, demonstrating self-motivation and initiative.
- Familiarity with federal and state-funded programs, ensuring compliance with regulations and best practices in veteran services.
- Proficiency in Microsoft Word and Excel, utilizing technology to enhance program operations and data-driven decision-making.
- Strong written and verbal communication skills, promoting effective communication and collaboration within the organization and with external stakeholders.
- Consistent ability to meet deadlines, ensuring timely submission of reports, paperwork, and other deliverables.
- Valid driver's license and willingness to travel to various locations, promoting flexibility and adaptability in a dynamic and ever-changing environment.
Qualifications
We are seeking a highly qualified and experienced Case Manager with a strong background in case management and veteran services. The ideal candidate will possess:
- An Associate's or Bachelor's degree in a relevant field, such as social work, psychology, or a related field.
- A minimum of 2 years of experience in case management, with a strong focus on veteran services and support.
- A combination of education and relevant experience will also be considered, demonstrating a strong commitment to professional development and growth.
Career Growth Opportunities
Joining our team provides an exceptional opportunity for professional development and career advancement within the organization and the broader field of veteran services. We offer a range of training and development programs, mentorship opportunities, and career advancement pathways, ensuring that our employees have the skills and knowledge needed to succeed in their careers.
Company Culture and Values
We prioritize diversity and inclusion, striving to create a workplace where respect and equality are foundational values. We are dedicated to supporting our employees while fostering an environment of teamwork and collaboration. Our core values include:
- Compassion and empathy in all interactions with veterans and stakeholders.
- Professionalism and integrity in all aspects of program operations.
- Teamwork and collaboration, promoting a culture of mutual respect and support.
- Flexibility and adaptability in a dynamic and ever-changing environment.
- Continuous learning and professional development, ensuring that our employees have the skills and knowledge needed to succeed in their careers.
Compensation and Benefits
We offer a competitive salary and a range of benefits, including:
- Part-time employment with flexible scheduling options.
- A competitive salary of $24 per hour.
- 401(k) with matching.
- Dental and health insurance.
- Flexible spending accounts.
- Life and vision insurance.
- Paid time off.
- Mileage reimbursement for work-related travel.
Special Requirements
To be considered for this role, you must:
- Successfully complete a Level II criminal background screening.
- Sign necessary forms related to Medicaid and prohibited activities as mandated by regulations.
- Regular driving is integral to this position; candidates must possess a valid, non-expired Florida driver's license and provide proof of valid auto insurance.
- Completion of an online driving course is also necessary.
Ready to Join Our Team?
If you are a compassionate and experienced Case Manager with a strong background in veteran services, we encourage you to apply for this exciting opportunity. Join our team and make a difference in the lives of our veterans. Apply now!
Apply Now