**Job Summary:**
Are you a customer experience enthusiast who thrives in a dynamic environment? Do you enjoy finding creative solutions to customers' inquiries while providing an exceptional experience? If so, we invite you to join arenaflex as a Part-Time Customer Experience Representative. As a key member of our team, you will engage and educate our small business buyers as they navigate situations to grow their business. With exceptional critical thinking and problem-solving skills, you will aim to achieve our first contact resolution goal while delivering a first-class experience through various forms of contact, including email, phone, and web chat.
**About arenaflex:**
arenaflex is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from today's top brands and retailers that want best-in-class inventory resale management to tens of thousands of entrepreneurs looking to purchase valuable merchandise for their resale businesses. With a growing pressure on retailers and consumers to adopt a more circular economy, the need for re-commerce solutions has never been greater. At arenaflex, we're proud to play a large part in powering resale, reuse, and the circular economy through our platform, annually selling over 130 million items across all categories and conditions.
**Key Responsibilities:**
As a Part-Time Customer Experience Representative at arenaflex, your key responsibilities will include:
* Delivering a personalized, positive customer experience through various forms of contact, including inbound telephone support, web-based chat support, and email support
* Utilizing your specialized knowledge and experience to submit suggestions for improvement to streamline current processes and ensure efficiency and productivity
* Advocating on behalf of customers internally by proactively identifying areas of opportunity
* Assisting customers with account creation and troubleshooting
* Communicating with customers and third-party suppliers to ensure a smooth transaction process
* Reviewing customer applications to process them in a timely manner and assisting with customer documentation inquiries
* Completing ongoing and one-time projects to the benefit of customers and internal teams
**Minimum Qualifications, Job Skills, and Abilities:**
To be successful in this role, you will need:
* A High School Diploma/GED Certificate
* A positive attitude, hard-working, flexible with changing priorities, and eager to learn
* Excellent written and verbal English, reading comprehension, and judgment skills
* The ability to come up with meaningful solutions, even if that means thinking outside the box
* High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)
* A love for technology
* The ability to work independently or as part of a team to accomplish our goals
**Preferred Qualifications:**
While not required, we prefer candidates with:
* 1+ year(s) of diverse customer experience, including traditional call center, restaurant/food service, front office administration, and everything in between
* Knowledge of Salesforce or similar customer service programs
* Online auction or e-commerce experience
* Second language skill at a professional proficiency level (Spanish or French)
* A typing speed of 35 WPM
**Schedule Availability:**
This is a part-time position, 20 hours a week, with a schedule available Monday-Friday. You will work one of the following shifts:
* 11:00 AM - 3:00 PM MT (M-F)
* 2:00 PM - 6:00 PM MT (M-F)
* 9:00 AM - 1:00 PM MT (M-F)
**Compensation and Benefits:**
The pay rate for this role will range between $19.23 to $20.23 per hour. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity. arenaflex offers competitive compensation packages, including bonus, telecommuting and remote work options, team off-sites, social events, annual company events, and frequent extracurricular activities. Unlimited snacks and drinks are also available.
**About Our Company Culture:**
At arenaflex, we believe in making each dollar count, taking our work seriously, but not ourselves, doing the hard things today that will pay off tomorrow, using trust as the best measure of success, and finding strength in numbers. We strive to create a workplace that is inclusive, diverse, and free from discrimination and harassment. We welcome innovators and reward them for their efforts.
**How to Apply:**
If you're a customer experience enthusiast who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity at arenaflex. Please visit our careers page at [arenaflex.com/careers](http://arenaflex.com/careers) to learn more and submit your application.
**Equal Employment Opportunity:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, diverse, and free from discrimination and harassment.