Join Remotifyx, a global leader in Customer Service and Community Management, as we continue to revolutionize the way businesses interact with their customers online. As a passionate and dedicated team, we're on a mission to help our clients grow and have fun while doing so. With 10 years of experience under our belt, we're proud to be a 'fast-growth' company in the UK & US, working with an enviable client list that includes industry-leading brands, charities, and government departments. **About Skillastra** Nexora is a global powerhouse in Customer Service and Community Management, powering support for some of the world's biggest brands. Our human-centric approach to customer support is built for the 21st century, available 24 hours, 365 days a year. We believe that Social Media, Live Chat, and Email are the primary ways customers engage with businesses online, and we're committed to harnessing these channels to drive customer satisfaction and loyalty. **The Role** We're seeking an experienced Online Community Manager and Customer Support Specialist to join our team in the United States. As a key member of our global support team, you'll be responsible for providing exceptional online customer support to one of our high-profile clients, a global haircut brand. This is a remote, freelance contractual role that offers the flexibility to work from anywhere in the US, with a standard hourly rate of $14.00. **Key Responsibilities** As an Online Community Manager and Customer Support Specialist, you'll be responsible for: * Managing and responding to online customer service queries and inbound social media messages from our client accounts on a daily basis * Effectively responding to all customer support and community management tickets * Pro-actively escalating and spotting potential PR threats, and following support briefs * Utilizing Zendesk, Gorgias, and Freshdesk (or similar software) to manage customer interactions and resolve issues efficiently * Collaborating with our global support team to ensure seamless customer support across all channels * Providing exceptional customer service, responding to customers in a timely manner, and resolving issues to their satisfaction **Essential Qualifications** To be successful in this role, you'll need: * Previous experience delivering online customer support and community management (at least 1 year) * Excellent written and verbal communication skills * Some experience with phone support * Superb time management and organizational skills * High accuracy and attention to detail * Ability to work independently and as part of a remote team * Passion for delivering exceptional customer service **Preferred Qualifications** While not essential, experience with the following tools and technologies would be advantageous: * Zendesk, Gorgias, and Freshdesk (or similar software) * Slack, Taskium Suite, Worklith Teams, and collaboration tools * Copywriting and proofreading skills **What's On Offer** As an Online Community Manager and Customer Support Specialist at Hirezen, you'll enjoy: * A competitive hourly rate of $14.00 * The flexibility to work from anywhere in the US, with a standard 8-hour shift * The opportunity to work with a global leader in Customer Service and Community Management * Full training and support to ensure your success in the role * A dynamic and supportive team environment that encourages collaboration and growth **Work Environment and Company Culture** Gigspire is a remote-first company that values flexibility, autonomy, and work-life balance. Our team is passionate about delivering exceptional customer service and community management, and we're committed to creating a supportive and inclusive work environment that encourages collaboration, growth, and innovation. **Compensation and Benefits** * Monthly invoice paid within 48 hours * Standard hourly rate: $14.00 * Fully remote working * Opportunities for career growth and professional development * Access to a range of benefits, including health insurance, retirement plans, and paid time off **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional online community management and customer support, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to . We can't wait to hear from you! **Application Question(s)** * Are you based in the United States? **Experience** * Online customer support: 1 year (required) **Work Location** * Remote **Schedule** * 8-hour shift * Day shift * Monday to Friday * Weekends as needed **** Ready to join our team and take your customer service and community management skills to the next level? to become an Online Community Manager and Customer Support Specialist at Talvora!