Welcome to blithequark: A Leader in Mobile Game Development
blithequark is one of the most successful mobile game development companies worldwide, ranking among the top 3 in terms of revenue and first among all mobile applications in EMEA. Our games have achieved unprecedented success, with 2.3 billion installations and over 30 million daily players. As a pioneer in the gaming industry, we are committed to delivering exceptional gaming experiences and building a strong community of players and employees alike.
Job Overview: Customer Support Representative
We are seeking a highly skilled and dynamic Customer Support Representative to join our team, with proficiency in German, English, and Russian languages. As a key member of our support team, you will have the opportunity to make a significant impact on our global player base, providing top-notch technical support and assistance to ensure an unparalleled gaming experience. If you are passionate about gaming, customer support, and working in a fast-paced, international environment, we encourage you to apply for this exciting role.
Key Responsibilities:
- Act as a go-to expert, providing technical support for our free-to-play mobile games across multiple platforms, collaborating with support engineers to manage player tickets efficiently.
- Engage with our global player base, offering technical advice and assistance, and ensuring timely resolution of issues to maintain a high level of customer satisfaction.
- Identify, prioritize, and resolve issues swiftly, working closely with diverse departments such as production, QA, design, programming, legal, and marketing to deliver seamless solutions.
- Utilize your research skills to develop innovative solutions, enhance our support services, and contribute to the continuous improvement of our customer support processes.
Requirements:
To be successful in this role, you will need to possess:
- Excellent communication skills in English, both verbal and written, with the ability to articulate complex technical concepts to users with varying levels of technical expertise.
- Excellent communication skills in German, both verbal and written, with a strong understanding of the language and culture.
- Excellent communication skills in Russian, both verbal and written, with a strong understanding of the language and culture.
- A knack for quickly grasping technical concepts and explaining them in a clear, concise manner to users with different levels of technical expertise.
- Experience playing mobile games is preferred, with a passion for gaming and a strong understanding of the gaming community.
What We Offer:
At blithequark, we are committed to providing our employees with a comprehensive range of benefits, perks, and opportunities for growth and development. These include:
- Healthcare: We reimburse online sessions with a psychologist and offer you and your children healthcare, including dental insurance and treatment for COVID-19.
- Work-life balance: We offer a generous amount of paid vacation days and sick leave, with additional days off available in special circumstances.
- Professional development and education: We reimburse participation in relevant conferences and courses, conduct internal bootcamps, and provide access to discounted English language courses.
- Entertainment and merch: We host hundreds of events around the world, including contests, sports challenges, parties, hackathons, and offline events for individual teams.
- Fitness: We support leading a healthy lifestyle and offer reimbursement for gym memberships or fitness app subscriptions.
- Community involvement: We launch charity projects and support the initiatives of employees through our grant competition.
Work Format:
We offer flexible work arrangements, with the option to work remotely or from one of our offices in Armenia, Georgia, Kazakhstan, or Montenegro. This allows you to choose the work environment that best suits your needs and preferences.
Career Growth Opportunities:
At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of opportunities for professional development, including training programs, mentorship, and career advancement opportunities. Our goal is to help you achieve your career goals and reach your full potential.
Skills and Competencies:
To be successful in this role, you will need to possess a range of skills and competencies, including:
- Excellent communication and interpersonal skills, with the ability to work effectively with people from diverse backgrounds and cultures.
- Strong technical skills, with the ability to quickly grasp and understand complex technical concepts.
- Problem-solving and analytical skills, with the ability to identify and resolve issues efficiently.
- Time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Adaptability and flexibility, with the ability to work in a fast-paced, dynamic environment and adapt to changing circumstances.
Why Join blithequark?
By joining blithequark, you will become part of a dynamic and innovative company that is passionate about gaming and committed to delivering exceptional customer experiences. You will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the growth and success of our company. If you are looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply for this exciting position.
How to Apply:
If you are a motivated and enthusiastic individual with a passion for customer support and gaming, please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.
Apply Now