At arenaflex, we're dedicated to making a meaningful impact in the lives of our patients and clients. As a Remote Medical Customer Service Specialist, you'll play a vital role in delivering exceptional patient experiences and advocating for their needs. If you're a creative problem-solver with a passion for delivering top-notch customer service, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic organization that's revolutionizing the way healthcare services are delivered. Our team is comprised of passionate individuals who share a common goal: to provide exceptional patient care and satisfaction. As a Remote Medical Customer Service Specialist, you'll be part of a collaborative and supportive team that's dedicated to making a difference in the lives of our patients.
**Rewards for Doing Work That Matters**
At arenaflex, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package that includes:
* Competitive hourly rate: $15.50-$18.00 per hour
* Cash bonuses (based on facility performance) up to $750.00 per quarter
* Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)
* Paid vacation days
* Paid sick leave
* 6 paid holidays plus two personal holidays
* Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)
* Promotional opportunities
* An employee-friendly environment focused on patient satisfaction
**Essential Duties**
As a Remote Medical Customer Service Specialist, you'll be responsible for:
* Handling inbound and outbound calls from patients and our client facilities by listening, empathizing, and solving issues; or escalating to the next level using sound judgment
* Using a computer to navigate screens to notate and effectuate a positive patient experience
* Performing administrative duties by managing email, completing assignments, and other duties
* Actively participating in regular departmental meetings, facility town halls, and individual meetings to provide feedback on customer service operations and process improvement strategies
**Job Requirements**
To be successful in this role, you'll need:
* Be at least 18 years old with a high school diploma or GED
* Demonstrated ability to navigate a computer
* Demonstrated ability to be detail-oriented, analytical, and a creative problem solver
* Must have a proven track record of being positive, solution-oriented attitude, and a great sense of humor
* Ability to type at least 30 words per minute
* Must have reliable, consistent transportation
* Ability to pass a background check and a drug screen
**Wow Factors**
While not required, previous medical office experience, including working knowledge of revenue cycle, medical terminology, and insurance claim filing experience, is a plus. Additionally, billing or other revenue cycle certifications can be beneficial in this role.
**Training and Onboarding**
As a Remote Medical Customer Service Specialist, you'll undergo a comprehensive training program that will equip you with the skills and knowledge needed to succeed in this role. Our training program includes:
* A three-week training period, Monday-Friday from 8:00am-4:30pm (CST time zone)
* Ongoing training and support to ensure your success in this role
* Regular feedback and coaching to help you grow and develop in your career
**Work Environment and Culture**
At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. Our team is passionate about delivering exceptional patient care and satisfaction, and we're looking for like-minded individuals to join us on this journey.
**Simple Application Process**
Ready to join our team? The first step is easy. Click apply now and we'll be in touch soon!
**Why arenaflex?**
At arenaflex, we're dedicated to making a meaningful impact in the lives of our patients and clients. We're a dynamic organization that's committed to delivering exceptional patient care and satisfaction. If you're a creative problem-solver with a passion for delivering top-notch customer service, we want to hear from you!
**Join our team today and start making a difference in the lives of our patients!**