Join arenaflex, a leading insurance agency in Cooper City, FL, as we seek an exceptional Licensed Customer Service Representative to join our dynamic team. As a key member of our service department, you will be the first point of contact for our clients, providing world-class service and support to help them navigate their insurance needs.
**About arenaflex**
arenaflex is a premier insurance agency located in Cooper City, Florida, with a rich history of providing exceptional service to our clients. With nearly 35 years of experience, we have established ourselves as a trusted partner in the community, helping our customers protect their most valuable assets and plan for their financial future. Our agency is dedicated to investing in and developing a fun, coachable environment where you can learn, grow, and take your career to new heights.
**Total Compensation Package**
We offer a competitive total compensation package, including:
* Annual Base Salary: $40,000 - $50,000 per year
* Commission and Bonus Opportunities
* Paid Time Off (PTO)
* Simple IRA
* Health Insurance
* Dental Insurance
* Vision Insurance
* Hands-on Training
* Mon-Fri Schedule
* Career Growth Opportunities
* Fun and Friendly Work Environment
**Responsibilities**
As a Licensed Customer Service Representative, you will be responsible for:
* Answering phones and greeting walk-in clients with a polite and professional manner
* Assisting current customers with service-related tasks, including but not limited to processing payments, making changes to existing policies, troubleshooting billing questions, and assisting with the claims process
* Assisting the sales team to ensure a seamless and positive customer experience
* Having an upbeat, positive, and enthusiastic attitude
* Asking each customer for referrals and recommendations
* Treating each customer contact as a cross and up-sell opportunity, including financial products (commissions available for any sales completed by the CSR!)
* Maintaining client relationships with follow-up phone calls
* Scheduling appointments for sales staff to meet prospective customers
* Managing and maintaining a positive office environment and performing any other office-related tasks
**Requirements**
To be successful in this role, you will need:
* A valid Property & Casualty Insurance License
* A minimum of 1 year of P&C Industry Experience
* A proven track record of dependability and reliability, showing up to work as scheduled, on time
* A desire to educate others on insurance, including how and why it's important to have the proper coverage
* An upbeat, positive, and enthusiastic attitude
* Great self-starter skills with a sense of urgency
* Ability to create relationships from a cold start and handle customer rejection
* Ability to answer prospective clients' questions efficiently and effectively
* Proficiency in multi-tasking, follow-through, and follow-up
* Excellent Communication/Interpersonal skills
**Skills and Competencies**
To excel in this role, you will need to possess:
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Excellent problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong organizational and time management skills
* Proficiency in Microsoft Office and other software applications
**Career Growth Opportunities**
arenaflex is committed to investing in our employees' growth and development. As a Licensed Customer Service Representative, you will have opportunities to:
* Develop your skills and knowledge in the insurance industry
* Take on new challenges and responsibilities
* Participate in training and development programs
* Collaborate with our sales team to drive business growth
* Contribute to the success of our agency and our clients
**Work Environment and Company Culture**
arenaflex is a fun and friendly work environment where you can learn, grow, and take your career to new heights. Our agency is dedicated to providing a supportive and inclusive culture that values diversity, equity, and inclusion. We offer a range of benefits and perks, including:
* Flexible work arrangements
* Professional development opportunities
* Recognition and rewards for outstanding performance
* Opportunities for career advancement
* A fun and supportive work environment
**How to Apply**
If you are a motivated and customer-focused individual with a passion for the insurance industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you!
**Contact Information**
arenaflex
Cooper City, FL
[insert contact information]
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination.