Join Today: Health & Benefits - Customer Service Representative / Support Specialist
Are you passionate about delivering exceptional customer experiences and simplifying complex healthcare reimbursement systems? Do you thrive in fast-paced environments and enjoy helping others navigate intricate processes? If so, we invite you to join Arenaflex as an Experienced Health & Benefits Customer Service Representative / Support Specialist.
At Arenaflex, we're dedicated to strengthening and simplifying the health and wealth journey for our clients. As a Support Specialist, you'll play a vital role in providing high-quality, customer-focused telephonic service, educating constituents on Arenaflex policies and programs, and resolving issues without management intervention. If you're a people-centric individual with a passion for delivering superior quality experiences, we encourage you to apply.
**Job Summary & Responsibilities**
As a Support Specialist, you'll report to the Member Services Supervisor in the CBD Member Services department. Your primary responsibilities will include:
* Providing high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on Arenaflex policies and programs.
* Consulting with members to support easy navigation of the available online tools, from checking an account balance to submitting claims.
* Resolving issues without management intervention to remove barriers for the member.
* Initial call skills after training and may be cross-trained to other skills on a later date.
* Protecting sensitive member information with discretion.
* Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals / deadlines.
* Other duties as assigned.
**Key Qualifications**
To succeed in this role, you'll need:
* 1-3 years of experience in Customer Service, preferably in a call center environment.
* No degree required, but a basic understanding of medical/reimbursement terminology is preferred.
* Excellent computer knowledge and skills, with the ability to learn new systems.
* Ability to learn, memorize, and retain information.
* Strong oral and written communication skills.
* Problem-solving skills, attention to detail, and accuracy.
* Ability to adapt to a fast-paced environment and de-escalate member issues without utilizing a supervisor.
* Ability to work hours of 10:30 am-7:00 pm CST.
**Preferred Qualifications**
While not required, the following qualifications are preferred:
* Prior experience in a healthcare or reimbursement environment.
* Basic understanding of medical/reimbursement terminology.
* Ability to work overtime.
**Compensation & Benefits**
As an Experienced Health & Benefits Customer Service Representative / Support Specialist, you'll enjoy a competitive salary of $17.50 per hour, plus incentives. Arenaflex offers a comprehensive benefits package, including:
* Medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for career growth and professional development
**Work Environment & Culture**
At Arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being of our employees. Our office is designed to promote collaboration, creativity, and productivity. As a Support Specialist, you'll have access to:
* A quiet, distraction-free work environment
* State-of-the-art technology and equipment
* Opportunities for professional development and growth
* A dynamic and supportive team environment
**Career Growth Opportunities**
Arenaflex is committed to helping our employees grow and develop their careers. As a Support Specialist, you'll have opportunities to:
* Develop your skills and knowledge in healthcare reimbursement and customer service
* Take on additional responsibilities and leadership roles
* Participate in training and development programs
* Collaborate with cross-functional teams to drive business results
**How to Apply**
If you're a motivated and customer-focused individual with a passion for simplifying healthcare reimbursement systems, we encourage you to apply for this exciting opportunity. Please submit your application today, and join Arenaflex as we continue to strengthen and simplify the health and wealth journey for our clients.
**Note:** This job posting is for a general consideration position, and we're accepting applications and resumes for future opportunities. The training class/start date is subject to change due to business needs. Attendance is mandatory during the training period, and a passing score of 85% is required to continue to hold this position.