Join arenaflex, a forward-thinking organization that prioritizes people-centricity and client obsession in every interaction. As a Health & Benefits Customer Service Representative, you will play a vital role in supporting our customers' journey through the healthcare reimbursement system. This challenging yet rewarding position requires partnering closely with customers to provide valuable insights, education, and direction for online support that would be most valuable to them.
**About arenaflex**
arenaflex is a dynamic organization that empowers businesses and individuals to thrive today, tomorrow, and into retirement. Our mission is to strengthen and simplify the health and wealth journey, relentlessly pursuing better outcomes for all. We are a community of forward-thinking individuals focused on driving results with an unwavering commitment to integrity.
**Job Summary & Responsibilities**
The Health & Benefits Customer Service Representative will report to the Member Services Supervisor in the CBD Member Services. This role is accountable for providing high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on arenaflex policies and programs.
Key Responsibilities:
* Accountable for and provides high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on arenaflex policies and programs.
* Consult with members to support easy navigation of the available online tools, from checking an account balance to submitting claims.
* Accountable for resolving issues without management intervention to remove barriers for the member.
* Responsible for initial call skills after training and may be cross-trained to other skills on a later date.
* Accountable to protect sensitive member information with discretion.
* Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals / deadlines.
* Other duties as assigned.
**Requirements**
* 1-3 years of experience in Customer Service.
* Prior call center experience preferred.
* No degree required.
* Computer knowledge and skills, comfortable learning new systems.
* Able to learn, memorize and retain information.
* Basic understanding of medical / reimbursement terminology preferred.
* Can adapt to a fast-paced environment.
* Ability to de-escalate and handle member issues without utilizing a supervisor.
* Oral and written communication skills.
* Able to work hours of 10:30 am-7:00 pm CST.
* Problem-solving skills.
* Attention to detail and accuracy.
* Analytical skills.
**Training and Development**
* Training Class/Start Date: 02/03/2025 (subject to change due to business needs)
* Attendance is mandatory during the training period of this position (training is paid, PTO accrues while in the training period; however, PTO cannot be taken during the training period of this position).
* Training is approximately four to five weeks. There is a product exam at the end of training. A passing score of 85% is required to continue to hold this position.
**Work Environment and Schedule**
* This position requires a quiet, distraction-free work environment without any conflicting responsibilities during the scheduled shift.
* Internet speed requirements:
+ Upload Speed: >20 Mbps
+ Download Speed: >100 Mbps
+ Must be able to hardwire ethernet cable to internet modem/router.
* Regular Schedule/Shift: 11:30 a.m. ET to 8 p.m. ET (subject to change due to business needs)
* Some Saturdays 10 a.m. ET to 3 p.m. ET (subject to change due to business needs)
**Compensation and Benefits**
* $17.50/hr plus incentive
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**Why Join arenaflex?**
* arenaflex is a people-centric organization that prioritizes client obsession in every interaction.
* We are a community of forward-thinking individuals focused on driving results with an unwavering commitment to integrity.
* We offer a competitive salary and benefits package, opportunities for career growth and professional development, and a collaborative and dynamic work environment.
* We recognize and reward outstanding performance and provide a platform for our employees to grow and thrive.
**How to Apply**
If you believe you have what it takes to join our team, submit your application without delay. We are keen to hear from talented candidates like you.