Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, innovative environment where technology and empathy come together to empower individuals to live their healthiest lives? If so, we invite you to join arenaflex, a leading provider of personalized health and benefits solutions, as a Health Assistant/Healthcare Customer Service Representative.
**About arenaflex**
arenaflex is a dynamic and mission-driven organization that is revolutionizing the healthcare industry by providing personalized health and benefits solutions that empower individuals to take control of their health. With a strong focus on customer satisfaction and a commitment to making a meaningful impact in the lives of our members and customers, we are seeking a highly skilled and compassionate Health Assistant/Healthcare Customer Service Representative to join our team.
**Job Summary**
As a Health Assistant/Healthcare Customer Service Representative, you will be the primary point of contact for our members, providing exceptional customer service and support to help them navigate the complexities of the healthcare system. You will work closely with our members to understand their healthcare needs, provide guidance and support, and connect them with the right resources and services to achieve their health goals. This is a remote position, and you will have the flexibility to work from home, with a schedule that allows you to balance your work and personal life.
**Key Responsibilities**
* Deliver interventions to support members in navigating the complex healthcare system, including:
+ Providing guidance and support to help members make informed decisions about their healthcare
+ Helping members understand their benefit packages and care plans
+ Connecting members with the right clinical resources, such as clinicians, health plan disease management, and health plan case management
+ Identifying and addressing barriers that prevent members from accessing the care they need
+ Leverage technology and internal resources to understand the member's path, actions needed, and next steps
* Drive better client outcomes by:
+ Assisting with improved financial outcomes
+ Helping members avoid inappropriate healthcare usage and process errors
+ Helping members see the right providers at the right time
+ Helping members optimize their benefit packages and third-party vendors
+ Assisting with improved health (medical and behavioral) outcomes
+ Helping members understand and optimize their preventive services
+ Helping members reduce and/or eliminate avoidable admits, ER usage, and readmits
+ Helping members achieve an improved quality of life
* Collaborate with our members to understand their healthcare needs and develop personalized plans to achieve their health goals
* Provide exceptional customer service and support to our members, responding to their inquiries and resolving their issues in a timely and professional manner
* Work closely with our internal teams, including clinicians, health plan representatives, and other stakeholders to ensure seamless communication and coordination of care
* Stay up-to-date with industry developments, best practices, and regulatory requirements to ensure compliance and excellence in customer service
**Qualifications**
* Minimum of 3 years of experience in a service-based environment, with a Bachelor's Degree or 5 years of relevant experience
* Relevant background experience can include, but is not limited to:
+ Insurance setting
+ Telephonic customer service
+ Medical office
+ Health Plan
+ Social services
+ Behavioral health
+ Counseling
+ Healthcare coordination
+ Pharmacy tech
+ Benefits specialist
+ Health coach
+ Case management
+ Exercise and health education
* Highly agile and comfortable in a high-paced, innovative, technology-driven environment
* Knowledge of consumer health plans and terminology
* Understanding of how patients use and access healthcare
* Ability to thrive in a performance-based environment
* Demonstrate high levels of personal accountability
* Ability to listen, talk, and type all at once through multi-channel communications
* Empathetic and superior critical thinking
* Commitment to quality and continuous improvement
* Demonstrated ability to use Microsoft Office (Word, SharePoint, PowerPoint)
* Strong self-management/self-starter
* Excellent written and verbal communication skills
* Demonstrated attention to detail
* Time management and prioritization
**Additional Requirements**
* Broadband connection with at least 1 Mbps upload and 1 Mbps download speed
* Wired connection from laptop to router (not WiFi)
* IT equipment will be provided directly by arenaflex
* Schedule: Monday-Friday (hours can fall between 8am-11:15pm EST)
**What We Offer**
* Competitive salary and benefits package
* Opportunity to work with a dynamic and mission-driven organization that is making a meaningful impact in the lives of our members and customers
* Collaborative and supportive work environment
* Professional development and growth opportunities
* Flexible work schedule and remote work options
* Comprehensive training and onboarding program
* Recognition and rewards for outstanding performance and contributions
**Our Culture**
At arenaflex, we are passionate about creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members, and customers. Our culture is built on four core values:
* We find joy and purpose in serving others
* Making a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.
* We are strong individually and together, we're powerful
* Trusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.
* We roll up our sleeves and get stuff done
* Results motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.
* We're boldly and relentlessly reinventing healthcare
* We're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.
**How to Apply**
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!