About Embedded and Fella Health
Embedded is a revolutionary AI-powered Operating System for Consumer Healthcare, empowering non-healthcare entities to launch, run, and grow their own consumer telemedicine brands. With a focus on GLP-1s for weight loss in the US, we're on a mission to accelerate the global take-up of GLP-1s to solve obesity worldwide by building an AI-powered, consumer-led global healthcare system. Our goal is to serve 100 million patients worldwide by the end of 2034 and become the world's first trillion-dollar healthcare company.
We're a young startup with incredible growth, having surpassed $30M ARR and grown >1000x since Aug 2021. Our main D2C brand, Fella Health, has achieved high NPS and rapid growth. We're backed by top healthcare and consumer investors, including Y Combinator, Global Founders Capital, AngelList Early Stage Fund, and more.
The Opportunity as Closer (Inbound Sales Rep)
As a Closer (Inbound Sales Rep) at Embedded, Fella Health, you'll play a pivotal role in converting inbound, booked calls into freshly onboarded customers. You'll work closely with our Sales Lead, Head of Growth, and CEO to drive revenue growth and improve our sales playbook.
Key Responsibilities
- Primary Responsibilities:
- Close high-intent booked calls and nurture your pipeline of leads.
- Make the customer feel heard, extend trust, and get them over the line.
- Follow-up diligently after calls, loop round on SMS to customers who haven't yet closed, and handle customer objections gracefully.
- Execute daily team and admin tasks, including morning huddles, end-of-day reports, and updating projections, tracking sheets, and CRM.
- Secondary Responsibilities:
- Improve the sales playbook by iterating your own sales process and continuously improving the team's collective playbook.
- Transfer your customer insights to the wider team, including thoughts on funnel improvements, customer segments, value props, and product recommendations.
Requirements and Qualifications
Essential Qualifications:
- Experience: 2+ years working in sales, with at least 6mo in call-based sales.
- Language: Fluent English with either a minimal accent or an American accent.
- Closing: Ability to turn potential customers into paying customers, moving quickly but carefully.
- Resilience: Grit to close difficult customers and energy to improve the process if it's not working.
- Metrics: Obsession with numbers, focusing on things that work.
- Empathy: Care about customers' struggles and want to help them.
- Theory: Well-versed in sales theory, comfortable transitioning between techniques based on customer type and objection.
- Pipeline: Organized to stay on top of a complex pipeline of interested customers.
Preferred Qualifications:
- D2C Sales Experience: Ideally, you have D2C phone sales experience, maybe in a health-related vertical.
- Direct Response: Sharp copywriter, recognizing true value props and how to phrase them.
- Marketing: Knowledge and interest in D2C digital marketing to contribute improvements across the whole marketing funnel.
Cultural Standards
At Embedded, we uphold the following core cultural standards:
- Belief in the Mission: We're dedicated to serving 10 million patients by the end of 2028 and transforming their lives.
- Unwavering Integrity: We maintain impeccable ethics and integrity, even in ambiguity.
- Only the Paranoid Survive: We're prepared for challenges and have unhesitating conviction.
- Your Life's Work: This will be your most challenging and rewarding role.
- If We're Average, We Fail: We strive for "insanely great" and reject incompetence.
- Commitment to Candor: We value transparency and give feedback with love.
- A Maniacal Sense of Urgency: We execute with intensity and speed.
- Enduring Frugality: We're frugal and anti-luxury.
- Bulldozing Barriers: We're relentlessly resourceful and shape the world.
- Keep Your Head Down: We focus on what matters, ignoring short-term status.
- The Power of Focus: We prioritize and nail our One Thing.
Compensation and Benefits
Our compensation package includes:
- Base: $1000/mo
- Equity: $500/mo
- Commission: 2.5% of cash collected on 1st payment (up to 3.5% if choose $0 base)
Total compensation ranges from $48,240/yr to $156,600/yr, depending on performance.
Benefits include:
- Vacation: Generous time off with a yearly minimum (min 2wks/yr + local national holidays)
- Remote: Fully distributed team across the world
- Healthcare: Comprehensive medical insurance (~$600/yr)
- Personal Development: Budget for books, courses, coaching ($400/yr)
- Personal Wellness: Budget for gym, health apps ($400/yr)
- Equipment: Macbook (> $1000) & work-from-home equipment provided as needed
Take the Next Step
Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now
Apply Now