About Workwarp and This Opportunity
At Workwarp, we are a dynamic and innovative company dedicated to revolutionizing the healthcare industry through cutting-edge technology and exceptional customer service. As a leading provider of pharmacy benefit management solutions, we strive to deliver personalized and compassionate care to our members. We are now seeking an experienced and skilled Pharmacy Technical / Call Center Representative to join our team and contribute to our mission of improving patient outcomes.
Job Summary
We are looking for a highly motivated and detail-oriented Pharmacy Technical / Call Center Representative to work in a remote setting. As a key member of our team, you will serve as the primary point of contact for pharmacy benefit information, prior authorization requests, and navigation support. You will be responsible for providing exceptional customer service to our members, human resources departments, pharmacies, and providers, ensuring that their questions and issues are resolved efficiently and effectively.
Key Responsibilities
As a Pharmacy Technical / Call Center Representative, your key responsibilities will include:
- Serving as the primary point of contact for pharmacy benefit information, prior authorization requests, and navigation support, responding to inquiries received by telephone, chat, fax, email, or written correspondence.
- Fielding questions from members, human resources departments, pharmacies, and providers related to mail order, benefit design, formulary coverage and cost of medication, prior authorization criteria, claims adjudication, and ensuring individual's questions and issues are resolved.
- Supporting Clinical Pharmacists in patient and provider outreaches, including scheduling of appointments between members and pharmacists, enrollment of members into Rightway clinical programs, medication adherence support, and other administrative tasks.
- Assisting in ensuring all operating and productivity standards are met, which may include conducting quality reviews of calls, chats, and documentation notes to identify opportunities for improvement.
Requirements
To be successful in this role, you will need to possess the following qualifications and skills:
- An active National LIC-CPHT (Certified Pharmacy Technician License).
- A call center background with a minimum of 1-2 years of experience in a pharmacy technician role within a PBM, pharmacy department of a health plan, or similar managed care setting.
- An Associate's or Bachelor's degree is preferred.
- Active Certified Pharmacy Technician (CPhT) certification.
- Detail-oriented, adaptable, critical thinker, empathetic, and ability to dig deep in understanding an issue to get to true root cause and resolution.
- Desire to improve a patient's healthcare experience and provide concierge-level service.
- Background check required.
Preferred Qualifications
While not required, the following qualifications are preferred:
- 1-2 years of experience working in a mail order or specialty pharmacy.
- Experience with pharmacy benefit management systems and software.
- Knowledge of pharmacy laws and regulations.
Work Environment and Company Culture
As a remote employee, you will have the flexibility to work from the comfort of your own home. Our company culture values collaboration, innovation, and customer satisfaction. We offer a dynamic and supportive work environment that encourages growth and development.
Compensation and Benefits
We offer a competitive salary of $23 per hour, with opportunities for career growth and advancement. Our benefits package includes:
- A comprehensive health insurance plan.
- A 401(k) retirement savings plan with company match.
- Flexible paid time off and holidays.
- Professional development opportunities and training.
Career Growth Opportunities and Learning Benefits
At Workwarp, we believe in investing in our employees' growth and development. As a Pharmacy Technical / Call Center Representative, you will have opportunities to:
- Develop your skills and knowledge in pharmacy benefit management and customer service.
- Participate in training programs and workshops to enhance your performance and productivity.
- Take on new challenges and responsibilities as you grow in your role.
- Collaborate with our team to improve patient outcomes and customer satisfaction.
How to Apply
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience.
Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
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