Join arenaflex, a leading manufacturer and supplier of innovative products and services for various industries, as we seek an experienced Full Stack Inside Sales Customer Service Representative to join our team in Appleton, WI. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer experiences, driving sales growth, and contributing to the success of our organization.
**About arenaflex**
arenaflex is a dynamic and inclusive company that values diversity, equity, and inclusion. We are committed to creating a positive impact on our customers, employees, and the environment. Our company culture is built on a foundation of trust, respect, and open communication. We believe in empowering our employees to grow and develop their skills, and we offer a range of opportunities for professional development and career advancement.
**Job Summary**
As an Experienced Full Stack Inside Sales Customer Service Representative, you will be responsible for managing a portfolio of customers, providing exceptional customer service, and driving sales growth through proactive sales development calls. You will work closely with our sales and customer service teams to resolve complex customer issues, upsell and cross-sell products, and achieve sales targets. This is a full-time position that requires a strong customer service focus, excellent communication and sales skills, and the ability to work independently and as part of a team.
**Key Responsibilities**
* Manage a portfolio of customers, providing exceptional customer service and driving sales growth through proactive sales development calls
* Select and provide appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets
* Engage with customers in a sales activity-driven role, including resolving complex or unusual requests and problems
* Participate in sales efforts as part of a larger team, including outside sales activities
* Work on projects/matters of limited complexity in a support role
* Communicate with internal and external customers through various channels on order/delivery status, stock issues, change orders, and service issues
* Process EDI, emailed, faxed, phoned, and written sales orders
* Process daily receiving, archives POD paperwork, and assorted data entry
* Make proactive outside sales phone calls to prospective customers
* Complete National Account disputes within an approved time frame
* Review any order problems or issues with the appropriate department(s) and help to find a suitable resolution
* Provide prompt and efficient response and resolution to each inquiry; such inquiries or problems could involve quality, coordination of deliveries, availability of product, special orders, customer pricing and/or shipping, production & billing, etc.
* Maintain and distribute samples and/or marketing inventory
* Support outside sales team with any customer inquiry or problem concerning their orders
* Run, maintain, and distribute daily reports
* Meet sales goals and objectives set by leadership
* Participate in meetings with the customer service team and other departments as requested
* Serve as a backup for Customer Service Manager and assists other department areas as needed
* Perform other duties and projects as assigned
**Essential Qualifications**
* 3-5 years of experience in Sales or Customer Service, preferably in a manufacturing or warehouse environment
* Strong customer service and sales skills, with a proven track record of driving sales growth and achieving sales targets
* Excellent communication and interpersonal skills, with the ability to work effectively with internal and external customers
* Ability to work independently and as part of a team, with a strong focus on customer satisfaction and customer service
* Strong organizational and time management abilities, with the ability to prioritize tasks and manage multiple projects simultaneously
* Experience with CRM software is a plus
* Valid driver's license and reliable transportation (for in-person meetings)
**Preferred Qualifications**
* Previous sales experience in the building materials industry
* Experience with Enterprise Resource Planning (ERP) Systems such as Syteline, Oracle, and SAP
* Proficient in Microsoft Office applications such as Excel and Word
**Skills and Competencies**
* Proactive mindset
* Customer Satisfaction and Customer Service skills
* Strong communication and persuasive sales skills
* Strong interpersonal skills
* Ability to work independently and manage your own schedule
* Strong organizational and time management abilities
* Experience with CRM software is a plus
* Ability to work well in a team environment
* Previous sales experience in the building materials industry is preferred
* Valid driver's license and reliable transportation (for in-person meetings)
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a range of opportunities for professional development and career advancement, including training programs, mentorship, and leadership development opportunities
* Our company culture is built on a foundation of trust, respect, and open communication, and we value diversity, equity, and inclusion
* We offer a competitive compensation package, including health and welfare benefits, financial wellbeing benefits, and flexibility and time off benefits
* arenaflex is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, religion, national origin, arrest record, ancestry, age, physical or mental disability, sexual orientation, transgender status, genetic information, marital status, citizenship status, veteran status, pregnancy, or any other status protected by federal, state, or local law
**Work Environment and Company Culture**
* arenaflex is a dynamic and inclusive company that values diversity, equity, and inclusion
* Our company culture is built on a foundation of trust, respect, and open communication
* We offer a range of benefits and perks, including health and welfare benefits, financial wellbeing benefits, and flexibility and time off benefits
* arenaflex is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, religion, national origin, arrest record, ancestry, age, physical or mental disability, sexual orientation, transgender status, genetic information, marital status, citizenship status, veteran status, pregnancy, or any other status protected by federal, state, or local law
**Compensation, Perks, and Benefits**
* arenaflex offers a competitive compensation package, including health and welfare benefits, financial wellbeing benefits, and flexibility and time off benefits
* Health and welfare benefits include medical, dental, and vision insurance plans for employees and dependents, health care and dependent flexible spending plans, free life and AD&D coverage with supplemental coverage options, and employee assistance programs focused on mental health
* Financial wellbeing benefits include competitive compensation, bonus opportunities, and a generous 401(k) plan
* Flexibility and time off benefits include paid time off, including vacation, bereavement, jury duty, sick leave, disability, holidays, donation matching and time off to volunteer, and educational reimbursement
**How to Apply**
If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity Employer**
arenaflex is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, religion, national origin, arrest record, ancestry, age, physical or mental disability, sexual orientation, transgender status, genetic information, marital status, citizenship status, veteran status, pregnancy, or any other status protected by federal, state, or local law.