Join arenaflex, a leading provider of infrastructure, electrification, and transportation solutions in the United States, as we seek an experienced Field Service Manager to lead our Mobility Customer Service team in Charlotte, NC. For over 160 years, arenaflex has been at the forefront of innovation, developing intelligent mobility solutions that increase the availability of infrastructure for society, optimize route usage, and create a new quality of travel.
As a Field Service Manager, you will be responsible for building and leading a Technical Support team to deliver high standards in safety, performance, and reliability per the various Technical Support and Spares Agreements (TSSSA). You will develop strong and successful relationships with aligned customers' key collaborators and ensure the assigned arenaflex Field Service team is aligned with supporting both the customers' operational goals and arenaflex TSSSA targets.
**About arenaflex**
arenaflex is a global leader in the infrastructure, electrification, and transportation sectors, providing innovative solutions that move the world. With a rich history spanning over 160 years, we have established ourselves as a trusted partner for our customers, delivering high-quality products and services that meet their evolving needs. Our commitment to sustainability, digitalization, and innovation drives us to create a better future for generations to come.
**Job Description**
**Job Summary:**
We are seeking an experienced Field Service Manager to lead our Mobility Customer Service team in Charlotte, NC. As a Field Service Manager, you will be responsible for building and leading a Technical Support team to deliver high standards in safety, performance, and reliability per the various Technical Support and Spares Agreements (TSSSA). You will develop strong and successful relationships with aligned customers' key collaborators and ensure the assigned arenaflex Field Service team is aligned with supporting both the customers' operational goals and arenaflex TSSSA targets.
**Key Responsibilities:**
* Build and lead a Technical Support team to deliver high standards in safety, performance, and reliability per the various Technical Support and Spares Agreements (TSSSA)
* Develop strong and successful relationships with aligned customers' key collaborators
* Ensure the assigned arenaflex Field Service team is aligned with supporting both the customers' operational goals and arenaflex TSSSA targets
* Collaborate with the RAMP organization to ensure the assigned Siemens Field Service team is aligned with the objectives of the RAMP organization who have the overall fleet reliability responsibility
* Supervise and lead a team of direct and indirect reports in North America (USA & Canada)
* Foster a culture of continuous improvement, promoting positive collaborative relationships across the team, with customers, RAMP, Projects, Materials departments
* Provide feedback to the team regarding performance, quality, and efficiency issues
* Provide oversight for performance, training, and career development of site managers and field technicians
* Promote standard processes are shared between sites and shared with other teams
**Requirements:**
* Bachelor's degree in mechanical or electrical field of study preferred. In lieu of Bachelor’s degree, a combination of education and relevant work experience with the rail industry will be considered
* A minimum of three years of comparable work experience to include maintenance management within the rail industry
* Experience in running and leading multi-functional teams in a rail environment
* Detailed technical knowledge, theoretical and practical operation of the system and components of rolling stock vehicles
* Solid understanding of maintenance management, familiarity with the locomotive industry, equipment, terminology, and regulatory obligations
* Demonstrated leadership, ability, and initiative
* Well-demonstrated written and verbal communication skills
* Prior application of continuous improvement techniques and principles
* Familiar with PM@arenaflex, Project Management Professional (PMP)®, or other Project Management methodology and terminology
* Familiarity of OSHA Law and Regulations and the Code of Federal Regulations CFR-49
**Why you'll love working for arenaflex:**
* Freedom and healthy work-life balance – Health, Dental, Vision Insurance, HSA/FSA, Commuter Benefits – starting Day 1!
* We believe that each member of our team is accountable for making decisions, solving problems, and taking actions that contribute to long-term impact and financial success
* We do the right thing. We stand for green innovations and meaningful solutions with impact on customers, ecosystem partners, society, and environment
* We are front-runners in digitalization and building platforms. Therefore, we are hiring ambitious forward-thinkers who want to have a real impact
* Solve the world's most significant problems – Be part of exciting and innovative projects
* Opportunities to contribute your innovative ideas and get paid for them. Take advantage of our Tuition Reimbursement program, Mentor Programs, and your development through online learning
* Employee perks and discounts in addition to our 401k match and generous Paid Time Off
**Compensation and Benefits:**
* Base salary range for this position in Charlotte, NC is $122,100-$164,800
* Annual incentive target is 10% of the base salary
* Arenaflex offers a variety of health and wellness benefits to employees
* Details regarding our benefits can be found here: [insert link]
**Equal Employment Opportunity Statement:**
arenaflex is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
**Reasonable Accommodations:**
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link: [insert link]. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367.
**Pay Transparency Non-Discrimination Provision:**
arenaflex follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, click: [insert link].
**California Privacy Notice:**
California residents have the right to receive additional notices about their personal information. To learn more, click: [insert link].
**Criminal History:**
Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.
**Apply Now:**
If you are a motivated and experienced professional looking to join a dynamic team, please apply for this exciting opportunity by clicking on the link below: