At arenaflex, we are shaping the destiny of worldwide entertainment because we trust there is a better manner to observe. Our individuals want our help once in a while, and that's where our international customer service (CS) corporation focuses: supplying exquisite interactions for our subscribers round the sector. Our goal is excellence, simplicity, and getting our individuals back to streaming.
We are seeking out a skilled application supervisor to sign up for our Latham CS mastering & improvement (L&D) group in Alphaville. This function will paintings around the getting to learn needs of the outsourced call facilities that make up our CS Operations Latham and be a strong accomplice of each our Latham crew and global CS learning and improvement crew.
Our regional CS L&D team gives leadership, customer service, and gear training that has an instantaneous impact on our sellers, our customers, and the enterprise. This role reviews to the LatAm learning & development manager in Alphaville and will have the opportunity to broaden effective and tasty getting to learn reports for the first-class name middle sellers and leaders in the industry.
Key Responsibilities:
- Program management: Outline, document, and preserve the scope of all local L&D tasks. Create, music, and preserve task plans. Develop a trusting partnership with the outsourced call middle partners inside the place and be a precious point of touch for all trainers in these outsourced facilities, chargeable for successful schooling rollouts and launches.
- Learning content material development / educational layout: Using a diffusion of inputs, carry out hole analysis for overall performance and schooling opportunities, or improvements to pick out nearby and international curriculum desires for tool-based technical and behavioral smooth skills. Prioritize the importance of diagnosed gaps, document and present strategies, findings, and hints to address performance gaps.
- Facilitation: Supply mastering material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum. Run train-the-trainer packages for name center running shoes. Educate and broaden name center leaders to co-facilitate the delivery of studying fabric
- Dealer management and dating constructing: Accomplice with the schooling and operational groups of our outsourced call center providers in the vicinity and make a contribution to the overall overall performance of the CS enterprise. Guiding these groups to obtain achievement with the right path, assist, and tasks.
- Stakeholder management: Build and foster sturdy partnerships with regional CS colleagues at arenaflex and be an effective voice of the local L&D crew. Being an energetic associate to the general CS commercial enterprise by means of participating on gaining knowledge of opportunities, priorities, and effect.
Essential Qualifications:
- 3+ years experience designing gentle abilities and equipment studying answers, consisting of on boarding packages centered throughout a ramification of ranges call middle agents, senior name middle retailers, rising leaders, and senior chief audiences.
- Revel in designing and facilitating gaining knowledge of offerings that range from a fifteen-minute learning to multi-week classroom reports.
- Experience creating learning's, operating with LMSs, and virtual mastering strategies and tools is relatively desired.
- Stable facilitation enjoy in various teacher-led applications for numerous audiences and training skills.
- Venture management enjoys, potential to collaborate with a team and stakeholders, communicate successfully, and being attentive to detail.
- Enjoy running in a quick-paced, outcomes-orientated, information-driven environment.
- High degree of independence and potential to work and manipulate very own time efficiently.
Preferred Qualifications:
- Bachelor's degree in instructional layout or a associated diploma, grasp's diploma a plus.
- Fluent in Portuguese and English. Spanish is a plus.
- Experience working in a pass-cultural global environment is a plus.
- Revel in content/knowledge management is a plus.
- Revel in designing schooling curriculum for service, retail, or call center managers/leaders is a plus.
- Enjoy with innovative facilitation gear is a plus.
Work Environment and Company Culture:
At arenaflex, we prioritize a dynamic and inclusive work environment that fosters collaboration, creativity, and growth. Our team is passionate about delivering exceptional customer experiences and is committed to excellence in all aspects of our work. We offer a range of benefits and perks to support our employees' well-being and success, including:
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and tools
* Flexible work arrangements and work-life balance
Compensation and Perks:
We offer a competitive salary and benefits package, including:
* $30/hour salary
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and tools
* Flexible work arrangements and work-life balance
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
Ready for an Easy Start?
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you.