Are you a customer-centric professional with a passion for delivering exceptional service and building long-lasting relationships? Do you have a strong background in insurance and a desire to join a dynamic team that values innovation, collaboration, and growth? Look no further than arenaflex, a leading global insurance company that's shaping the future of risk management and insurance solutions.
As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual at arenaflex, you'll play a critical role in providing world-class service to our customers, resolving complex issues, and driving business growth through strategic partnerships. If you're a motivated and results-driven individual with a strong work ethic, excellent communication skills, and a passion for the insurance industry, we want to hear from you!
**About arenaflex**
arenaflex is a Fortune 500 company with over 60 offices in 20+ countries, offering a wide range of insurance, reinsurance, specialist advisory, and investment operations. Our mission is to empower people to seize opportunities and build a better future, and we're committed to making a positive impact on our customers, employees, and communities.
**Responsibilities**
As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual, you'll be responsible for:
* Providing exceptional customer service to new and existing customers, resolving complex issues, and building long-lasting relationships
* Delivering a quality customer experience that meets or exceeds customer expectations
* Staying current and knowledgeable of all procedures, products, and programs to ensure department standards and guidelines are met
* Working diligently to find resolution to customer concerns and escalating to the appropriate level when necessary
* Conveying information efficiently, effectively, and appropriately to meet the needs of the customer
* Striving for first call resolution to provide "best in class" service
* Meeting or exceeding performance metrics, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer
**Requirements**
To be successful in this role, you'll need:
* A high school diploma or equivalent; some college is a plus!
* A Property/Casualty Insurance License (desired) or the ability to obtain a license within 90 days of employment
* Bilingual: Fluent in English/Spanish Required
* 1 or more years of insurance sales/service experience (desired); customer service experience required
* Demonstrated job stability and attendance records
* Remote working experience a plus
* Solid computer, grammar, and multi-tasking skills
* US Work Authorization required; arenaflex does not provide visa sponsorship for this position, now or in the future
**Preferred Qualifications**
* Experience working in a fast-paced team environment
* Dedicated to providing a positive customer experience
* Strong technical background/ability to multi-task in several systems at once
* Willingness to learn new material and systems/applications
* Accountable and reliable
**What We Offer**
As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent Bilingual at arenaflex, you'll enjoy:
* Competitive hourly pay ranging from $20 - $23 per hour, based on experience and education
* A dynamic and supportive work environment that values innovation, collaboration, and growth
* Opportunities for career advancement and professional development
* Comprehensive benefits package, including health, dental, and vision insurance, 401(k) with employer match contributions, and Employee Stock Purchase Plan
* Flexible work arrangements, including hybrid schedules and remote work options
* Recognition and rewards for outstanding performance and contributions to the team
**How to Apply**
If you're a motivated and results-driven individual with a passion for delivering exceptional customer service and building long-lasting relationships, we want to hear from you! Apply now by submitting your resume and cover letter through our online application portal. We can't wait to hear your story and learn more about your qualifications!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. If you require any accommodation through the application process, please send an email to
[email protected].
**Caution: Employment Scams**
arenaflex is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
* All legitimate job postings with arenaflex will be posted on arenaflex Careers.
* All legitimate communications with arenaflex recruiters will come from arenaflex.com email addresses.
We would also ask that you please report any job employment scams related to arenaflex to
[email protected].