At arenaflex, we're committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.
**Role Overview**
Could you be our next Customer Retention Representative? arenaflex is looking for an experienced Customer Retention Representative to join the team! In this role, you will be responsible for conserving business on behalf of the Company. You’ll be a vital part of a dedicated, professional team. Representatives play a key role in ensuring that customers who call in with the intention of canceling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance.
**What You Will Do**
* Handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information.
* Answer questions about policy benefits and premiums and accurately document the information on the appropriate database.
**What You Can Bring**
* High school diploma or GED
* Customer service experience
* Excellent oral and written communication
* Superior customer service skills required – friendly, efficient, good listener
* Proficient use of the computer, keyboard functions, and Microsoft Excel
* Ability to work under pressure and multi-task
* Excellent organization and time management skills
* Must be detail-oriented with the ability to analyze information and make logical conclusions
* Have a desire to learn and grow within the Company
* Must type 30 words per minute, pre-employment assessment required
**How arenaflex Will Support You**
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at arenaflex:
* Competitive compensation is designed to reflect your expertise and contribution
* Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance
* Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan
* Paid holidays and time off to support a healthy work-life balance
* Parental leave to help our employees welcome their new additions
* Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals
* Company-paid counseling for assistance with mental health, stress management, and work-life balance
* Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career
* Discounted Texas Rangers tickets for a proud visit to Globe Life Field
**Required Skills**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and meet deadlines
* Strong problem-solving and analytical skills
* Proficiency in Microsoft Office and other software applications
* Ability to work independently and as part of a team
* Strong organizational and time management skills
**Required Experience**
* 1-2 years of customer service experience
* Experience in a sales or insurance-related field
* Strong knowledge of insurance products and services
* Ability to work in a remote environment
**Expected Salary**
* Competitive salary based on experience and qualifications
**Location**
* Remote work opportunity with the flexibility to work from home
**How to Apply**
If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
Join the arenaflex Team Today!
At arenaflex, we're committed to creating a workplace that values diversity, equity, and inclusion. We believe that everyone deserves an opportunity to succeed and grow, regardless of their background or experience. If you're passionate about making a difference and are looking for a workplace that shares your values, we encourage you to apply for this role.
Why Work at arenaflex?
* Competitive compensation and benefits package
* Opportunities for career growth and development
* Collaborative and supportive work environment
* Flexible work arrangements, including remote work options
* Recognition and rewards for outstanding performance
* Opportunities to make a difference in the lives of our customers and community
What Our Employees Say About Working at arenaflex
* "I love working at arenaflex because of the supportive and collaborative work environment. Everyone is always willing to lend a hand and help each other out."
* "I've been with arenaflex for over 5 years and have seen so much growth and development in my career. The company is always looking for ways to improve and invest in its employees."
* "I appreciate the flexibility that arenaflex offers, including remote work options and flexible scheduling. It's allowed me to balance my work and personal life in a way that works for me."
Apply Now!
If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!