Join the Blithequark Team as a Remote Beauty Advisor and Drive Exceptional Customer Experiences
Blithequark is a leading beauty and cosmetics company dedicated to providing top-notch products and services to our clients. We're passionate about people and strive to bring them together through our products, services, and community engagement. As a Remote Beauty Advisor at Blithequark, you'll play a critical role in delivering exceptional customer experiences through voice and chat support.
About the Role
As a Beauty Advisor at Blithequark, you'll be responsible for providing client support via phone and chat, addressing client inquiries, troubleshooting, and general support. You'll work in a fast-paced, dynamic environment, responding to client communication, and providing support regarding account inquiries, service, programs/promotions, and technical issues.
Key Responsibilities:
- Respond to client requests/inquiries via phone and chat, including product purchases, service & quality inquiries, order status, product information, and general client support issues.
- Demonstrate high standards for quality service and maintain an open communication line with Team Lead/Quality Advocate/Trainer and manager for support and personal development.
- Keep up to date with product/procedural knowledge and assessing industry trends.
- Work in tandem with the quality and training team to self-manage performance expectations.
- Maintain business acumen, courtesy, and professionalism when dealing with all client contacts.
- Maintain proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately.
- Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects.
- Strict adherence to key performance indicators (KPI) as set by management and strive to exceed KPI and quality goals.
- Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email.
Requirements and Qualifications
Essential Qualifications:
- 2-3 years' experience in a business/professional environment, preferably in the service industry.
- Comparable experience in an office environment encouraged.
- Self-starter and ability to manage workload efficiently.
- Exceptional written communication skills.
- Demonstrate ability to deliver a high level of client service under high volume.
- Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen.
- Professional, upbeat, and engaging oral and/or written communication.
- Ability to develop relationships with clients, even in difficult situations.
- Ability to advise and counsel clients in a quick and efficient manner.
- Must be computer literate and internet savvy, e-commerce and online shopping experience preferred.
- Experience in windows-based applications, specifically client relationship management tools preferred (e.g., Instant Service).
- Excellent Data Entry skills / 45-55 wpm minimum.
- Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required.
- Vacation blackout period applies during the holiday season and promotional periods.
- Punctuality is essential.
Preferred Qualifications:
- Prior customer service/troubleshooting experience.
- Bilingual (English & Spanish) preferred but not required.
- Live chat experience (1 year).
- Beauty & cosmetics experience (1 year).
What We Offer
Compensation and Benefits:
- $18/hour plus the ability to earn a bonus based on performance.
- Referral program.
- Opportunities for career growth and learning.
Work Environment and Culture:
- Remote work opportunity with a dynamic and supportive team.
- Flexible scheduling with various shift options (8-hour and 10-hour shifts).
- Collaborative and inclusive work environment that values diversity and individuality.
Technical Requirements
Equipment and Software:
- Windows-based computer (Macbooks and Chromebooks are not compatible).
- Dual monitors with 1280 x 1024 (SXGA) screen resolution or 1920 x 1080 (Full HD or 1080p).
- Hard-wired internet connection with a minimum 45 Mbps download speed and 10 Mbps upload speed.
- Operating System: Windows 10 Professional.
Training and Onboarding
Blithequark provides paid training starting on November 15th, 2024. The training schedule includes:
- New Hire Orientation: Friday, 11/15, 9:00 am - 3:00 pm EST.
- Training Schedules: Monday, 11/18 - Friday, 11/22, 9:00 am EST - 5:30 pm EST.
- Nesting on Week 2: Will be the same as your Production Schedule.
- Attendance must be at 100%.
How to Apply
If you're passionate about delivering exceptional customer experiences and have a strong desire to join a dynamic team, apply now to become a Remote Beauty Advisor at Blithequark!
Don't miss this opportunity to grow your career and be part of a company that values people and strives to bring them together. Apply today and take the first step towards a rewarding and challenging role at Blithequark!
Apply Now