At arenaflex, we're a pioneering 100% union label supplemental benefits company that has been serving hard-working families for over 60 years. With a client base of over 40,000 unions and associations internationally, we've established ourselves as a trusted partner in providing both supplemental and permanent benefits. Our commitment to excellence and customer satisfaction has earned us a reputation as a leader in the industry.
As an arenaflex team member, you'll be part of a dynamic and supportive environment that encourages growth, learning, and innovation. We're seeking an experienced Entry-Level Customer Service Representative to join our remote team, working from the comfort of your own home. If you're a motivated and customer-focused individual with excellent communication skills, we want to hear from you!
**Key Responsibilities:**
As an arenaflex Entry-Level Customer Service Representative, you'll be responsible for:
* Handling inbound and outbound calls to provide exceptional customer service and support to our clients
* Setting appointments and performing presentations to members of unions that request our benefits
* Utilizing basic computer knowledge to complete necessary paperwork and tasks
* Participating in quality control initiatives to ensure high-quality service delivery
* Engaging in leadership development opportunities to enhance your skills and knowledge
* Collaborating with colleagues to achieve team goals and objectives
**Essential Qualifications:**
To succeed in this role, you'll need:
* Good verbal communication skills to effectively interact with customers and colleagues
* Excellent customer relation and communication skills to provide top-notch service
* An upbeat and positive attitude with great energy to drive results
* The ability to interact effectively with people and groups at all levels
* Strong customer service and/or sales experience (preferably in a remote or call center environment)
* The ability to maintain good customer relations and build strong relationships
* Legally authorized to work in the US or Canada
**Preferred Qualifications:**
While not essential, the following qualifications would be advantageous:
* Previous experience in a customer-facing role, preferably in a union or association setting
* Familiarity with benefits administration or a related field
* Strong problem-solving and conflict resolution skills
* Ability to work in a fast-paced, dynamic environment
**Benefits and Perks:**
As an arenaflex team member, you'll enjoy:
* Full benefits package, including medical, dental, and vision coverage
* 100% remote work flexibility, allowing you to work from the comfort of your own home
* Flexible work schedule with the option to work from home
* Weekly pay and performance-based monthly bonuses
* Opportunities to earn a free trip for you and a guest to exciting locations for our yearly company convention
* Ongoing training and development opportunities to enhance your skills and knowledge
**Interview Process:**
Due to COVID-19, interviews will be conducted via Zoom. We're committed to ensuring a smooth and efficient hiring process, and we look forward to connecting with you!
**Compensation:**
We offer a competitive salary and benefits package, commensurate with experience. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply!
**Location:**
This role is based in Auburn, AL, but we welcome applications from candidates located throughout the US and Canada.
**How to Apply:**
If you're ready to take the next step in your career and join our dynamic team at arenaflex, please submit your application today!