About the Role
Are you a skilled technology professional with a passion for delivering exceptional support and resolving complex technical issues? Do you thrive in a fast-paced environment where no two days are the same? We are seeking an experienced Desktop Technical Analyst to join our hybrid workplace team, working from home and collaborating with our team members across the state of Colorado. As a key member of our IT organization, you will play a critical role in providing top-notch support to our users, ensuring they have the tools and resources they need to succeed.
About Our Organization
The Governor's Office of Information Technology (OIT) is a dynamic and innovative organization that is shaping the future of government IT in Colorado. We are committed to delivering exceptional services to our customers, and we are looking for talented individuals who share our passion for innovation, collaboration, and excellence. Our team is dedicated to building a culture of inclusivity, diversity, and equity, and we encourage candidates from all backgrounds and identities to apply.
About the Job
As a Desktop Technical Analyst, you will be responsible for providing critical, targeted Tier I and II desktop support to our users. You will utilize your technical expertise to identify, evaluate, implement, and manage support requests, and determine the best troubleshooting methodology to resolve issues. Your important contribution will empower your coworkers to fully utilize the technical resources available, and provide excellent government services for the members of the Colorado community.
Key Responsibilities
- Support a diverse group of users (desktop, laptop, and tablet) and resolve problems in a variety of production environments, such as Microsoft, Adobe, Java, and others.
- Provide targeted support for hardware and software issues remotely and on-site.
- Manage and maintain asset information systems.
- Image, prepare, and deploy new and/or rebuilt computers.
- Proactively manage all open change orders, assigned incidents, and problems.
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
- Three (3) years of professional experience in an occupational field related to the work assigned at the Tier II level, including previous experience in a professional service desk or desktop support environment.
- Strong technical skills, including experience with Microsoft OS, software applications, and ticketing systems.
- Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues.
- Strong communication and interpersonal skills, with the ability to work effectively with users at all levels.
- Ability to work independently and as part of a team, with a strong commitment to delivering exceptional support.
Preferred Qualifications
While not required, the following qualifications would be an asset in this role:
- Experience utilizing, deploying, and supporting the Microsoft OS and familiarity with software applications including Office, Azure, Active Directory, Intune, SCCM, or MECM.
- Experience working in ticketing systems for technical support.
- Operational experience in configuring, deploying, and managing desktops, laptops, and tablets in the infrastructure of a local area and wide area network.
Skills and Competencies
To succeed in this role, you will need to possess the following skills and competencies:
- Technical skills: Microsoft OS, software applications, ticketing systems, and asset information systems.
- Problem-solving and analytical skills: ability to troubleshoot complex technical issues.
- Communication and interpersonal skills: ability to work effectively with users at all levels.
- Collaboration and teamwork: ability to work independently and as part of a team.
- Adaptability and flexibility: ability to adapt to changing priorities and deadlines.
Career Growth Opportunities and Learning Benefits
As a member of our team, you will have access to a range of career growth opportunities and learning benefits, including:
- Professional development opportunities: training, mentorship, and coaching to help you grow in your career.
- Learning and development programs: access to online courses, workshops, and conferences to help you stay up-to-date with the latest technologies and trends.
- Mentorship and coaching: one-on-one support to help you achieve your career goals.
- Opportunities for advancement: career advancement opportunities within the organization.
Work Environment and Company Culture
As a hybrid workplace team, we work from home and collaborate with our team members across the state of Colorado. We value flexibility, work-life balance, and collaboration, and we strive to create a culture that is inclusive, diverse, and equitable.
Compensation, Perks, and Benefits
We offer a competitive salary and a range of benefits, including:
- Competitive salary: based on a salary analysis to comply with the Colorado Equal Pay for Equal Work Act.
- Benefits package: including health, dental, and vision insurance, retirement savings plan, and paid time off.
- Flexible work arrangements: including telecommuting and flexible hours.
- Professional development opportunities: including training, mentorship, and coaching.
How to Apply
If you are a motivated and talented individual who is passionate about delivering exceptional support and resolving complex technical issues, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application system. We look forward to hearing from you!
We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply Now