Experienced Data Analyst and Customer Support Specialist – Full Time Data Entry and Call Support Role with arenaflex

Introduction to arenaflex

arenaflex is a leading private industry player that is revolutionizing the way businesses operate and interact with their customers. With a strong focus on innovation, customer satisfaction, and employee growth, arenaflex is the perfect place for talented individuals to build a successful and fulfilling career. As a company that values data-driven decision making, arenaflex is now seeking an experienced Data Analyst and Customer Support Specialist to join its team.

Job Overview

In this exciting role, you will be working as a Product Analyst, providing essential support to the arenaflex Advertisements group. Your primary responsibility will be to work across the promotions organization to make data-informed business decisions, support product improvement endeavors, build and own business dashboards, identify and address income-generating highlights and undertakings, and provide wide support to the promotions organization through unmatched start-to-finish understanding of the production framework.

Key Responsibilities

• Support the development and execution of key initiatives in the advertisements framework improvement
• Collect and analyze data to make conclusions that shape critical business decisions
• Drive yield optimization across arenaflex Advertisements offsite network
• Work cross-functionally with Product, Engineering, and promotion operations to shape and support the improvement of product releases and operational cycles
• Own the creation and ongoing management of business and framework dashboards
• Influence data analysis and learned domain expertise of the advertisements framework to identify and address income-generating highlights and undertakings
• Become the main point of contact for all promotions groups to respond to difficult questions that require a start-to-finish understanding of the production framework

Essential Qualifications

• Professional education in a significant field (e.g., Computer Science, Mathematics, Engineering, Finance, Economics, etc.)
• 3+ years of significant work experience
• Prior experience with data visualization products (Tableau or equivalent toolsets)
• Proven proficiency in SQL, and different data query, data presentation, and ETL approaches and technologies (Snowflake, Airflow, Splunk, Tableau, Tableau Prep, Office 365)
• Ability to independently take an issue and determine the right steps to structure the question, identify possible courses of inquiry, helpful results, and present distilled results to a range of audiences from junior to C-level executives

Preferred Qualifications

• Solid understanding of marketing and digital advertising
• Client-first mindset and passion for delivering the best start-to-finish experience
• Comfort working in a matrixed organization and with large cross-functional groups
• Experience with Search advertisements and web-based commerce execution advertising (model: Search promotions (Google, Bing, etc.), Social (Meta, Tiktok, etc.), Display (DSP, RTB trades))
• Experience with publisher yield management
• Past work with engineering groups building auction-based advertisements frameworks

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Data Analyst and Customer Support Specialist, you will have access to a wide range of training and development opportunities, including workshops, webinars, and conferences. You will also have the chance to work with a talented team of professionals who are passionate about innovation and customer satisfaction.

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of respect, empathy, and open communication. We believe in recognizing and rewarding our employees' achievements and contributions, and we offer a range of benefits and perks to support their well-being and career growth.

Compensation, Perks, and Benefits

As a Data Analyst and Customer Support Specialist at arenaflex, you can expect a competitive salary of $32/hour, as well as a range of benefits and perks, including flexible scheduling, opportunities for career advancement, and access to cutting-edge technology and tools. You will also have the chance to work with a talented team of professionals who are passionate about innovation and customer satisfaction.

Conclusion

If you are a motivated and talented individual who is passionate about data analysis, customer support, and innovation, we encourage you to apply for this exciting role at arenaflex. As a Data Analyst and Customer Support Specialist, you will have the opportunity to make a real impact on our business and contribute to the success of our team. Don't miss out on this chance to join a dynamic and growing company that values its employees and is committed to making a difference in the industry. Apply now and take the first step towards a rewarding and fulfilling career with arenaflex!

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