Introduction to blithequark
At blithequark, we are revolutionizing the way manufacturers digitally transform their businesses. With our groundbreaking, patented intellectual property, we enable manufacturers to accelerate product design and bring products to market faster while providing visibility into the sustainability of their design and manufacturing choices. Our impact is profound, with customers saving millions of dollars each year, accelerating time to market, and creating a better world for future generations. As a dynamic and innovative software firm, we have maintained the collaborative nature of a start-up while expanding globally, with a presence in North America, Europe, Asia, and India.
Job Overview
We are seeking an experienced Customer Success Manager to join our Retain Customer Success team. As a Customer Success Manager at blithequark, you will be responsible for ensuring customer success and delivering desired outcomes through day-to-day management of client engagement services and solution implementations. You will provide success management, business consulting, and process change assessment during the implementation and deployment of our software. Your primary goal will be to foster customer loyalty by ensuring that our customers can successfully realize the value of our solutions and services, leading to continued renewal of existing software subscriptions and identification of expansion opportunities for additional software and services.
Key Responsibilities
- Management of multiple customer implementations, including all Professional Services activities needed for successful deployment.
- Commercial ownership of designated accounts, with responsibility for contract renewal strategy and execution.
- Collaboration with Sales Directors and client executive sponsors to understand and communicate customer needs and develop the Customer Success Plan.
- Serving as the primary blithequark resource for communication of project status to internal and external stakeholders.
- Acting as the first point of escalation for project issues.
- Building and managing relationships with executive sponsors and project teams.
- Identifying renewal risk and collaborating with internal teams to remediate and ensure successful renewal.
Requirements
To be successful in this role, you will need to possess the following essential qualifications:
- Comfort interacting with and tailoring messaging to all levels of customer resources (executive through individual contributor).
- Demonstrated ability to assess customer needs, develop a project scope, and successfully execute.
- Demonstrated ability to identify risks that may impact project success and determine appropriate mitigating actions.
- Strong written and oral communication skills.
- Strong project management skills.
- Willingness to travel up to 20% of the time.
Preferred Skills
In addition to the essential qualifications, the following preferred skills will be advantageous:
- Experience and demonstrated success in managing business process change in a consulting role.
- Experience creating, facilitating, and presenting reports to senior-level client stakeholders.
- Demonstrated success managing cross-functional project teams.
- Previous industry experience in Aerospace, Automotive, or Heavy Industrial industries.
Education and Experience
The ideal candidate will have:
- 3+ years of experience and demonstrated success managing enterprise software implementations with external clients.
- Experience managing customer relationships and expectations as they relate to technical projects.
- A BS degree in Engineering, Computer Science, Business Management, or a related field.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Success Manager, you will have access to:
- Opportunities to build new skills and step into leadership positions.
- Mentorship and support from the Senior Leadership team.
- Education and training programs to enhance your knowledge and expertise.
- A dynamic and collaborative work environment that encourages innovation and adaptability.
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive work culture and employee-friendly policies. As an employee, you can expect:
- A flexible work schedule and remote work options.
- Paid time off benefits, including blithequark days.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A 401k match and flexible spending accounts.
- Opportunities to participate in company-wide meetings, pub nights, and other social events.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a salary and benefits that reflect your experience and qualifications. As a blithequark employee, you can expect:
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A 401k match and flexible spending accounts.
- Paid time off benefits, including blithequark days.
- Opportunities to participate in company-wide meetings, pub nights, and other social events.
- A dynamic and collaborative work environment that encourages innovation and adaptability.
Conclusion
If you are a motivated and experienced Customer Success Manager looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With our innovative approach to software development and our commitment to customer success, we offer a unique and rewarding work environment that will allow you to grow and thrive in your career. Don't miss out on this chance to join our team and contribute to the success of our customers and our company.
Apply Now