At arenaflex, we're revolutionizing the way people protect their vehicles with our cutting-edge security solution, Carlock. Since our inception in 2014, we've been dedicated to providing car owners with peace of mind through instant alerts if someone tries to steal their vehicle. Our smart security device sends immediate notifications to your phone, ensuring you're always in the know. You can easily purchase our device on Amazon and manage your service subscription using your credit card or your PayPal account.
Our journey has been remarkable. What began as a small startup has grown into a thriving business with over 20,000 satisfied customers. We sell more than $1 million worth of devices annually and generate over $2 million from our subscription service. Most of our customers are based in the United States (about 60%), with the rest from the European Union (around 40%).
Our dedicated team, based in Slovenia, includes key roles such as our CEO, who drives our vision and investor relations; our lead developer, who oversees our website and development projects; a senior developer, who handles coding; our Head of Office, managing day-to-day operations; a warehouse worker, responsible for packing and shipping; a customer support specialist; and a social media expert, who enhances our online presence.
What sets us apart is our commitment to clear goals, efficiency, positivity, and professionalism. We value a friendly, helpful approach and seek team members who are down-to-earth, eager to learn, and hardworking. At arenaflex, we believe in guiding our team while allowing them the freedom to excel in their roles. Our CEO works closely with each team member to ensure they're leveraging their strengths.
If you want to join a team where your contributions are valued, where you can grow and learn, and where you'll make a real difference in car security, arenaflex is the place for you.
**Job Summary:**
We're urgently hiring an Experienced Customer Service Support Specialist to join our team. As a key member of our customer support team, you will be pivotal in delivering excellent customer service. Your responsibilities will include collaborating with the customer support team by addressing customer inquiries and resolving issues promptly, identifying opportunities to improve our support processes, and ensuring a high level of customer satisfaction.
**Key Responsibilities:**
* Collaborate with the customer support team by addressing customer inquiries and resolving issues promptly.
* Identify opportunities to improve our support processes and ensure a high level of customer satisfaction.
* Seek ways to optimize our customer support across various channels, primarily Zendesk and email, and adapt based on feedback.
* Understand customer pain points and offer solutions that meet their needs while adhering to company policies.
* Work with other team members to enhance our overall customer service.
**Working Hours:**
* Working hours during initial onboarding and training will be between 9am-4pm CEST.
* Regular working hours will be from 8pm to midnight CEST, Sunday to Thursday.
**Requirements:**
* 2-4 years of Customer Service experience.
* Strong English skills for clear and effective communication.
* Technical proficiency.
* Proficient in Google Docs and Google Sheets.
* Familiar with the Zendesk support platform.
**Ideal Candidate:**
* Excellent communicator.
* Empathetic.
* Eager to learn.
* Self-motivated.
* Humble and collaborative, with a positive attitude.
**What's in it for you?**
* Competitive Salary: Enjoy a monthly salary of $1,200 for this part-time role.
* Global Work Flexibility: Work remotely from anywhere in the world.
* Year-End Bonus: Receive a bonus at the end of the year if we achieve our goals.
* Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.
**The Hiring Process:**
The hiring process for this position will include the following steps:
* Completing the application form on JobRack.
* Recording a short video introduction of yourself.
* If shortlisted, completing test tasks.
* Attending video interviews to discuss your previous experience and the new role in more detail.
**Why arenaflex?**
At arenaflex, we're committed to creating a positive and supportive work environment that allows our team members to grow and thrive. We believe in guiding our team while allowing them the freedom to excel in their roles. Our CEO works closely with each team member to ensure they're leveraging their strengths.
**Join Our Team!**
This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
**About arenaflex:**
arenaflex is a cutting-edge security solution designed to keep your car safe. Our smart security device sends immediate notifications to your phone, ensuring you're always in the know. You can easily purchase our device on Amazon and manage your service subscription using your credit card or your PayPal account.
**Our Mission:**
Our mission is to provide car owners with peace of mind through instant alerts if someone tries to steal their vehicle. We're committed to creating a positive and supportive work environment that allows our team members to grow and thrive.
**Our Values:**
* Clear goals and efficiency
* Positivity and professionalism
* Friendly and helpful approach
* Down-to-earth, eager to learn, and hardworking team members
**Our Team:**
Our dedicated team, based in Slovenia, includes key roles such as our CEO, who drives our vision and investor relations; our lead developer, who oversees our website and development projects; a senior developer, who handles coding; our Head of Office, managing day-to-day operations; a warehouse worker, responsible for packing and shipping; a customer support specialist; and a social media expert, who enhances our online presence.
**Why Work at arenaflex?**
* Competitive salary and benefits
* Global work flexibility
* Year-end bonus
* Opportunity to grow and learn
* Positive and supportive work environment
* Collaborative and humble team members
**Apply Now:**
If you're passionate about car security and want to join a team that values your contributions, please submit your application today.