At arenaflex, we're passionate about delivering exceptional customer experiences and inspiring our customers to achieve their goals. As a Customer Service Specialist, you'll play a vital role in helping us achieve this mission by providing top-notch service to our wholesale and retail customers. If you're a customer-focused individual with a passion for sales and a drive to succeed, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of paints, coatings, and innovative solutions that make the world a brighter and stronger place. Our purpose is to inspire and improve the world by coloring and protecting what matters. With a rich history of innovation and a commitment to excellence, we're proud to be a trusted partner to our customers and a great place to work for our employees.
**Job Summary**
As a Customer Service Specialist, you'll be the face of arenaflex, working closely with customers to determine their needs, answer their questions, and recommend the right solutions. You'll be responsible for providing exceptional customer service, achieving sales goals, and maintaining the high quality and visual standards of our products and store. If you're a motivated and customer-focused individual with a passion for sales, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Provide exceptional customer service to wholesale and retail customers, responding to their needs and concerns in a timely and professional manner
* Determine customer needs and present appropriate products and services to meet those needs
* Build productive trust relationships with customers, understanding their business and providing tailored solutions
* Process sales transactions accurately and consistently, following policies and procedures
* Meet and exceed sales goals on a monthly, quarterly, and yearly basis
* Maintain precise work order files and formulas, ensuring accuracy and efficiency
* Pull and stock products from the sales floor or warehouse, maintaining a clean and organized store environment
* Tint and mix products as needed, to customer specifications
* Load and unload delivery trucks, assisting with deliveries as needed
* Maintain in-stock and presentable condition assigned areas, ensuring a positive customer experience
* Remain knowledgeable on products offered, discussing available options and suggesting ways to improve sales
* Comply with inventory control procedures, ensuring accurate and efficient inventory management
**Essential Qualifications**
* Must be at least 18 years of age
* Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
* Must have a valid, unrestricted Driver's License
* Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
* Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
**Preferred Qualifications**
* Have at least a High School diploma or GED
* Have at least one (1) year experience working in a delivery, retail, or customer service position
* Have previous work experience selling paint and paint-related products
* Have previous work experience operating tinting and mixing equipment
* Ability to read, write, comprehend, and communicate in more than one language
* Ability to read, write, comprehend, and communicate in Spanish
**Skills and Competencies**
* Business Operations
* Click Through Rate (CTR)
* Cloud Computing
* Compensation and Benefits
* Customer Satisfaction
* Customer Support/Service
* Driver's License
* High School Diploma
* Inventory Management
* Loading/Unloading
* Meet Sales Quota
* Needs Assessment
* Order Picking/Packing
* Painting (Facilities and Maintenance)
* Performance Reviews
* Problem Solving Skills
* Quality Management
* Retail
* Safety/Work Safety
* Sales
* Salon Services
* Transaction Processing/Management
* Warehousing
* Wholesale Industry
* eLearning
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Specialist, you'll have opportunities to learn and develop new skills, including:
* On-the-job training and coaching
* Regular performance reviews and feedback
* Opportunities for advancement and career growth
* Access to eLearning courses and training programs
* A supportive and inclusive work environment
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment, with a strong focus on customer service and sales. As a Customer Service Specialist, you'll work in a retail store setting, interacting with customers and colleagues on a daily basis. We're proud to be a diverse and inclusive company, with a commitment to equality and respect for all employees.
**Compensation, Perks, and Benefits**
As a Customer Service Specialist, you'll be eligible for a competitive salary and benefits package, including:
* Health benefits, including medical, dental, and vision coverage
* Flexible Spending Accounts (FSAs)
* Disability coverage
* Security and retirement benefits
* Generous time away from work package, including vacation, holidays, and military leave
* Opportunities for career growth and advancement
**How to Apply**
If you're a motivated and customer-focused individual with a passion for sales, we encourage you to apply for this exciting opportunity. To apply, please visit our website and submit your application, including your resume and a cover letter. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an Equal Employment Opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.