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Posted May 13, 2026

**Experienced Customer Service Representative – Specialty Mail Order Pharmacy**

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**Job Description:**

About Us

CVS Health is a leading healthcare company that is dedicated to delivering improved human-driven healthcare for a rapidly changing world. Our mission is to carry our heart to every moment of your health, and we strive to make a positive impact on the lives of our patients, customers, and employees. At CVS Health, we believe that our employees are the key to our success, and we are committed to creating a culture of diversity, inclusion, and belonging.

About the Role

We are seeking an experienced Customer Service Representative to join our Specialty Mail Order Pharmacy team. As a Customer Service Representative, you will play a critical role in providing exceptional customer service to our patients, answering their questions, and resolving their concerns in a timely and professional manner. You will be responsible for handling a high volume of complex customer inquiries via phone, email, and chat, and will work closely with our internal teams to ensure that our patients receive the best possible care.

Key Responsibilities:

Requirements:

Preferred Qualifications:

About Our Culture

At CVS Health, we are committed to creating a culture of diversity, inclusion, and belonging. We believe that our employees are the key to our success, and we strive to provide a work environment that is supportive, inclusive, and respectful. We are an equal opportunity employer and welcome applications from diverse candidates.

About Our Benefits

We offer a comprehensive benefits package, including competitive pay, health insurance, retirement savings, and paid time off. We also offer opportunities for career growth and development, including training and education programs, mentorship, and leadership development.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website.

Equal Employment Opportunity

CVS Health is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a culture of diversity, inclusion, and belonging, and we strive to provide a work environment that is supportive, inclusive, and respectful. We do not discriminate in hiring, employment, promotion, or any other staff activity on the basis of race, nationality, color, sex, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable law.

CVS Health is a Military-Friendly Employer

We proudly support and encourage individuals with military experience (active, veterans, reservists, and National Guard) to apply for CVS Health positions. We also welcome applications from military spouses and caregivers.

Apply now and join our team of dedicated professionals who are passionate about delivering exceptional customer service and making a positive impact on the lives of our patients and customers.

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