Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, global environment where you can grow your skills and career? Look no further than arenaflex, a leading provider of customer experience solutions. As an Experienced Customer Service Representative working remotely in Virginia, you'll be part of a team that's dedicated to making customers happy and driving business success.
**About arenaflex**
arenaflex is a global company that's been helping businesses build engaged, pleased, and profitable customer experiences for over 40 years. We're proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce that reflects the communities we serve. Our purpose is simple: to bring humanity to business, and we believe that starts with our employees. We're a Great Place to Work certified company in the United States, and our employees have spoken – our purpose, team, and company culture are amazing!
**What You'll Be Doing**
As a Customer Service Representative at arenaflex, you'll be the spark that brightens days and ignites careers. You'll have ownership over resolving escalated or complex calls from customers, providing answers, consulting on products with compassion, and resolving issues with a smile. You'll be the difference between a customer's experience being just average or an exceptional one.
**A Typical Day**
* Answer incoming communications from customers
* Conduct research to provide answers for customers to resolve their issues
* Collaborate with team members to share knowledge and best practices
* Participate in training and development opportunities to enhance your skills and knowledge
**What You Bring to the Role**
* 6 months or more of customer service experience
* High school diploma or equivalent
* Strong product or service knowledge
* Excellent communication and problem-solving skills
* Computer experience and high-speed internet (>15 mbps)
**What You Can Expect**
* Supportive of your career and professional development
* An inclusive culture and community-minded organization where giving back is encouraged
* A global team of curious lifelong learners guided by our company values
* Base wage starting at $15.25 per hour plus performance bonus and opportunities
* A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
**A Bit More About Your Role**
We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our arenaflex community is here for you as one dynamic, global family.
**Reporting and Success**
You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. Your performance will be measured by your ability to resolve customer issues efficiently, provide excellent customer service, and meet performance metrics.
**About arenaflex**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
**Diversity, Equity, and Inclusion**
arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
**Primary Location**
US-VA-Hampton
**Job Type**
Customer Care Representative
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our commitment to diversity, equity, and inclusion.