At arenaflex, we're passionate about empowering individuals to reach their full potential through innovative educational solutions. Our team is dedicated to creating a culture that values career growth, flexibility, and meaningful work. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and supporting the success of our customers.
**About arenaflex**
arenaflex is a leading provider of educational solutions that inspire boundless possibilities for every student, every day. We're committed to innovating together with educators to create those special moments when students experience the joy of learning at its best. Our team is passionate about making a difference in the lives of our customers and their students.
**Join Our Team**
As a Customer Service Representative at arenaflex, you'll have the opportunity to work in a dynamic and supportive environment that values your growth and development. We offer flexible work arrangements, including remote work options, to help you achieve a better work-life balance. Our team is committed to creating a culture that's inclusive, diverse, and equitable, where everyone can contribute to their fullest potential.
**Key Responsibilities**
As a Customer Service Representative, you'll be responsible for:
* Responding positively to customer calls, emails, and other direct contacts in a timely manner
* Communicating clearly, both written and in speech, to both internal and external customers
* Resolving all concerns in the best interest of both the customer and the company
* Determining customer's needs and expectations to recommend specific products and solutions
* Using multiple CRM's at once to assist the customer
* Other duties as required
**Compensation and Benefits**
* Base pay is anticipated to be between $14.41 and $14.50 per hour
* Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance
* Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions
* Eligible employees may receive the following benefits:
+ 401k plan with a company match
+ Flexible work schedules and work from home opportunities that foster work/life balance
+ Employee referral bonuses
* Additional benefits available to eligible full-time and partial full-time employees (partial full-time employees receive prorated benefits), include:
+ Multiple health, dental, and vision plans, including medical plans with zero employee premiums
+ 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
+ Paid Time Off
+ Maternity and Fertility benefits
+ Paid bonding leave when a new child joins your family
+ Life and short and long-term disability insurance
+ Pre-tax savings plans
+ Paid volunteer hours and annual giving events
+ A wide variety of professional development programs, including tuition reimbursement
**Envision Your Experience**
As a Customer Service Representative at arenaflex, you'll have the opportunity to:
* Work in a dynamic and supportive environment that values your growth and development
* Collaborate with a team of dedicated professionals who are passionate about making a difference in the lives of our customers and their students
* Develop your skills and expertise in customer service, communication, and problem-solving
* Contribute to the success of our customers and the growth of our company
* Enjoy a flexible work schedule and work from home options that foster work/life balance
**Share Your Expertise**
Experience, education, and qualifications essential for success in this role, include:
* High School Diploma or equivalent and 1-2 years of customer service experience; or an acceptable combination of education and experience
* Experience with CRM systems is desirable
* Exceptional verbal and written communication skills
* Ability to prioritize job responsibilities and manage time effectively
* Demonstrated ability to resolve difficult customer issues while maintaining professionalism with appropriate tone and manner
* Detail oriented with ability to multi-task and follow through on all tasks
* Self-motivated with the ability to work successfully in a team-oriented environment
* Proficient in Microsoft Office software especially Outlook, Excel and Word
**Our Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB+)**
Diversity and inclusivity strengthen our arenaflex team, enrich our lives, and help us design equitable educational experiences where learners see themselves and can also learn about people, cultures, experiences, and perspectives different from their own. We strive to hire, develop, and retain talented people who represent the diversity of the districts we serve. By developing initiatives that focus on the needs, expectations, and lives of our people, we’ve created an inclusive environment where all employees can contribute to their fullest potential.
**Imagine Learning is an Equal Opportunity Employer**
Imagine Learning is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws.
If you're passionate about delivering exceptional customer experiences and making a difference in the lives of our customers and their students, we encourage you to apply to this exciting opportunity at arenaflex.